28 Sentry Jobs - Page 2

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Hadoop. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Senior DevOps Engineer Location: Bengaluru South, Karnataka, India Experience: 68 Years Compensation: 1620 LPA Industry: PropTech | AgriTech | Cloud Infrastructure | Platform Engineering Employment Type: Full-Time | On-Site/Hybrid Are you a DevOps Engineer passionate about building scalable and efficient infrastructure for innovative platforms? If you’re excited by the challenge of automating and optimizing cloud infrastructure for a mission-driven PropTech platform, this opportunity is for you. We are seeking a seasoned DevOps Engineer to be a key player in scaling a pioneering property-tech ecosystem that reimagines how people discover, trust, and own their dream land or property. Our ideal candidate thrives in dynamic environments, embraces automation, and values security, performance, and reliability. You’ll be working alongside a passionate and agile team that blends technology with sustainability, enabling seamless experiences for both property buyers and developers. Key Responsibilities Architect, deploy, and maintain highly available, scalable, and secure cloud infrastructure, preferably on AWS. Design, develop, and optimize CI/CD pipelines for automated software build, test, and deployment. Implement and manage Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar tools. Set up and manage robust monitoring, logging, and alerting systems (Prometheus, Grafana, ELK, etc.). Proactively monitor and improve system performance, availability, and resilience. Ensure compliance, access control, and secrets management across environments using best-in-class DevSecOps practices. Collaborate closely with development, QA, and product teams to streamline software delivery lifecycles. Troubleshoot production issues, identify root causes, and implement long-term solutions. Optimize infrastructure costs while maintaining performance SLAs. Build and maintain internal tools and automation scripts to support development workflows. Stay updated with the latest in DevOps practices, cloud technologies, and infrastructure design. Participate in on-call support rotation for critical incidents and infrastructure health. Preferred Qualifications Bachelor's degree in Computer Science, Engineering, or related field. 6–8 years of hands-on experience in DevOps, SRE, or Infrastructure roles. Strong proficiency in AWS (EC2, S3, RDS, Lambda, ECS/EKS). Expert-level scripting skills in Python, Bash, or Go. Solid experience with CI/CD tools such as Jenkins, GitLab CI, CircleCI, etc. Expertise in Docker, Kubernetes, and container orchestration at scale. Experience with configuration management tools like Ansible, Chef, or Puppet. Solid understanding of networking, DNS, SSL, firewalls, and load balancing. Familiarity with relational and non-relational databases (PostgreSQL, MySQL, etc.) is a plus. Excellent troubleshooting and analytical skills with a performance- and security-first mindset. Experience working in agile, fast-paced startup environments is a strong plus. Nice to Have Experience working in PropTech, AgriTech, or sustainability-focused platforms. Exposure to geospatial mapping systems, virtual land visualization, or real-time data platforms. Prior work with DevSecOps, service meshes like Istio, or secrets management with Vault. Passion for building tech that positively impacts people and the planet. Why Join Us? Join India’s first revolutionary PropTech platform, blending human-centric design with cutting-edge technology to empower property discovery and ownership. Be part of a company that doesn’t just build products—it builds ecosystems: for urban buyers, rural farmers, and the environment. Work with a forward-thinking leadership team from one of India’s most respected sustainability and land stewardship organizations. Collaborate across cross-disciplinary teams solving real-world challenges at the intersection of tech, land, and sustainability.

This is Rajlaxmi from the HR department of ISoftStone Inc. we are looking for a TechOps Engineer with 5+ years of experience. Please find the JD below, If Interested, Please Drop CV at "rajlaxmi.chowdhury@isoftstone.com". Location- Bangalore/Remote Relevant Exp- 5+ years Overview We are seeking a highly motivated and skilled TechOps Engineer to join our team. The ideal candidate will be responsible for ensuring the smooth operation and performance of GTP services, provide technical support, troubleshooting issues, and implementing solution to optimize efficiency. This is an opportunity to work in a dynamic and innovative environment. We foster a collaborative and inclusive culture that value creativity, initiative and continuous learning. If you are a self-motivated professional with a passion for technology and a drive for excellence, we invite you to apply and be an integral part of our team. Career progression opportunities exist for suitably skilled and motivated individuals in the wider GTP function. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Certified in ITIL v3 or v4 foundation is a preferred. Excellent communication skills and ability to articulate technical issues / requirements. Excellent problem-solving and troubleshooting skills. Preferred Skills: Demonstrate comprehensive understanding of ITIL processes and best practices. Demonstrate comprehensive understanding in various monitoring systems such as Dynatrace, Sentry, Grafana, Prometheus, Azure Monitor, GCP Operation Suite, etc. Proficiency in Cloud technologies (e.g. AWS, Azure, GCP). Demonstrate understanding in operating Couchbase Database, MongoDB, as well as PostgreSQL is preferred. Demonstrate understanding of backup and disaster recovery concepts and tools to ensure the availability and recoverability of production systems in the event of a disaster. Certification in relevant technologies (e.g. Microsoft Azure, GCP) is a plus. Familiarity of DevOps practices such as CI/CD workflows, experience with GitHub Actions, and proficiency in using infrastructure automation tools Knowledge of software development lifecycle. Knowledge of containerization and orchestration tools such as Kubernetes Technologies and Tools.