Senior Technical Service Technician – Glass-Top Deep Freezers (English Speaking only)

Job Title:

Location:

We are seeking experienced Technical Service Technicians with hands-on expertise in maintaining and repairing glass-top horizontal and vertical deep freezers in retail environments, including ice cream shops, supermarkets, and convenience outlets and having the understand of :

• Freezer performance in retail settings

• Common servicing challenges and wear-and-tear patterns

• Causes of glass-top damage and misuse

• Handling practices by store staff and customers

Who We Are Looking For

Candidates should meet one of the following profiles:

• In-Mall Ice Cream Shops – Technicians directly employed by ice cream brands (e.g., Häagen-Dazs, IBACO, Baskin Robbins) managing in-house freezer maintenance.

• Independent Ice Cream Shops – Technicians from external service agencies supporting standalone shops.

• Supermarkets – Technicians from third-party service providers responsible for freezer repair and maintenance.

Requirements

• Proven experience in servicing glass-top horizontal and vertical deep freezers.

• Current employment with a brand’s in-house service team or an external agency.

• Ability to share first-hand technical knowledge and experiences.

• Comfortable participating in a structured research interview.