Senior Systems Management Analyst

Caring. Connecting. Growing together.

Primary Responsibilities:

• Work with little or no supervision to provide incident resolution for a tier 0 Managed File Transfer(MFT) environment
• Accurately document customer issues, their resolution and provide workarounds as applicable
• Interface with other teams within the department to ensure escalations are handled
• Provide on call support on a rotating basis
• Understand IT operational policies and security requirements
• Create knowledgebase articles (FAQ/Solutions) that provide technical value to users
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate degree or equivalent experience
• Bachelor's degree and/or 3+ years of Managed File Transfer (MFT) experience
• 3+ years of experience in an MFT environment
• 3+ years of experience working in a trouble shooting role
• 3+ years of experience with network connectivity and communication protocols (FTP, SFTP and HTTPS)
• 3+ years of proficiency with Linux and Windows platforms
• 3+ years of experience with a ticketing system, ServiceNow preferred
• Solid knowledge of IT Network and Security protocols
• Understanding of networks, scheduling systems and monitoring tools

#Nic