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Senior Success Guide (AMER/EMEA)

Senior Success Guide (AMER/EMEA)

Salesforce

5 - 9 years

0 Lacs

bangalore karnataka

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

javascript html css sql soql java visualforce web services apis data loader etl tools salesforce industry clouds salesforce sales cloud salesforce service cloud slds apex salesforce flows process builder

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: At Salesforce, as a Data Cloud Success Guide, you will be crucial in driving successful outcomes for strategic customers by leveraging your technical expertise in data and analytics. You will play a crucial role in helping customers grow value and improve adoption of Salesforce products. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. Your role will involve engaging with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. Key Responsibilities: - Engage with Premier and Signature customers to enable, advise, and optimize Industry Cloud adoption - Serve as a trusted Industry Cloud subject-matter expert for the broader Success Guide organization - Tailor conversations to the unique needs and opportunities of Industry Cloud customers - Build strong relationships with internal and external stakeholders - Drive thought leadership through mentoring and knowledge sharing Qualifications Required: - 5+ years experience in a customer-facing role in the technology industry - Demonstrated expertise with Salesforce Industry Clouds strongly preferred - Minimum 5 years of development experience in the Salesforce ecosystem - Relevant Salesforce certifications including Salesforce Certified Platform Developer2, JavaScript Developer, Service Cloud Consultant, System Architect, Field Service Consultant - Hands-on expertise in Service Cloud capabilities such as Service Cloud Digital Engagement, Service Cloud Voice, Knowledge, Agentforce for Service and Field Service - Proficiency in front-end technologies like HTML, JavaScript, and CSS - Experience in data integration tools, SQL, SOQL, Java, JavaScript, SLDS, and custom CSS - Familiarity with platform authentication patterns, security capabilities, and building scalable solutions - Strong communication skills, ability to collaborate with cross-functional teams, and translate technical concepts into tangible business value - Excellent presentation and consultative skills to deliver effectively to different customer personas - Ability to stay up-to-date with emerging technologies and master new products quickly - Proactive attitude with the ability to manage tasks independently and collaborate remotely Additional Company Details: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The company values diversity and inclusion in the workplace, believing that unique perspectives greatly contribute to team success. Salesforce is dedicated to workforce transformation in the agentic era, and you have the opportunity to shape the future and redefine possibilities for yourself, AI, and the world.,

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Senior Success Guide (AMER/EMEA)