Job
Description
Role Overview: Cloud Success is a specialized team within Customer Success, comprising technical architects, customer support engineers, and product advisors. The team aims to provide expert guidance on optimizing and demonstrating Salesforce technology to drive long-term business success and resolving technical issues effectively. Key Responsibilities: As an Industry Success Architect, you will specialize in multiple Industry Clouds with primary, secondary, and tertiary areas of expertise. Your responsibilities include: - Driving Customer Impact by partnering with strategic customers to assess Industry Cloud implementations and provide expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption. - Leading with Multi-Cloud Expertise, serving as a trusted SME in designated Industry Clouds and offering proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices. - Communicating with Clarity by simplifying complex technical concepts for diverse audiences and positioning yourself as a trusted advisor in key business and technology discussions. - Innovating & Solving Problems by identifying capability gaps, recommending enhancements, and designing creative solutions to drive customer success and adoption. - Executing Proven Strategies by leveraging and tailoring Success Architect playbooks to meet the unique challenges of Industry Cloud customers. - Building Strong Relationships by collaborating with internal and external partners to drive customer success, product improvement, and overall business growth. Qualification Required: Basic Requirements: - 5+ years of experience in software, system, or enterprise architecture, with expertise in Salesforce products, platform capabilities, technical governance, and best practices. - Strong knowledge of enterprise application integration, including process orchestration, master data management, AI, analytics, and security best practices. - Ability to assess business objectives, propose solution options, drive stakeholder alignment, and present complex technical concepts to various audiences. - Passion for continuous learning, staying ahead of emerging technologies, and providing data-driven insights on customer success stories and industry trends. Desired Technical Skills: - Secure & Scalable Architecture: Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations aligned with Salesforce best practices. - Salesforce Development: Hands-on experience with APEX programming, JavaScript, Visualforce, and Lightning Web Components (LWC). - Data Management & Integration: Proficiency in designing and managing data models, validation rules, data governance best practices, and integrating Salesforce with external systems. - System Integration & Extensibility: Strong understanding of integrating Salesforce with other enterprise systems and working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect. - OmniStudio Knowledge: Experience with OmniStudio components is required. - DevOps (Core + Industry): Understanding of software development and delivery process, assessing architecture environments, and implementing management solutions. Certifications: - Required: Salesforce Admin, Platform Developer 1, JavaScript Developer. - Highly Desired: Certified Architect Credentials (Application and System Architect), Platform App Builder, Salesforce Advanced Admin, and an Accredited Professional credential in at least one Industry Cloud specialization.,
