SENIOR SPECIALIST

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.To learn more about how we can supercharge progress for you, visit SrAdmin-Kubernetes,Terraform,AWSPaaS
Job Summary
The Sr Administrator plays a crucial role in advancing technical support and operations within the organization. This position focuses on troubleshooting complex incidents and performing root cause analysis, ensuring high-quality service delivery and customer satisfaction. By leveraging expertise in Kubernetes, Terraform, and AWS, the Sr Administrator enhances operational efficiency and security measures. (1.) Key Responsibilities
1. Provide Advanced Technical Support By Utilizing Kubernetes And Terraform To Troubleshoot Complex Incidents, Perform Root Cause Analysis, And Implement Effective Solutions To Resolve Technical And Security Issues.2. Adhere To Quality Standards And Regulatory Requirements While Managing Incidents And Ensuring Compliance With Company Policies In Support Operations.3. Develop And Maintain A Knowledge Base By Documenting Solutions And Processes, Facilitating Training For New Team Members, And Coaching Analysts To Enhance Team Capabilities.4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations And Maintaining A Robust Security Posture.5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution Targets, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Mitigating Potential Security Threats.Skill Requirements
1. Proficient In Kubernetes And Terraform With A Solid Understanding Of Aws Paas And Cloud Formation.2. Strong Knowledge Of Linux Systems And Experience With Eks (Elastic Kubernetes Service).3. Demonstrated Ability To Perform Root Cause Analysis And Implement Solutions For Complex Technical Issues.Certification
1. Optional But Valuable Certifications: Aws Certified Solutions Architect, Certified Kubernetes Administrator (Cka).

Skill (Primary)

Data Center-Unix-Containers