4 Senior Representative Jobs

Overview Lutron s Gurgaon team is seeking a technically driven professional to join our Infrastructure team member (Network) team. In this role, you will leverage your technical expertise to solve complex business challenges and deliver high-quality Infrastructure solutions. You ll collaborate closely with a team of skilled Computer Science and IT professionals, contributing to innovative projects that support our global operations and enhance the customer experience. Responsibilities As an Information Technology Senior Representative at Lutron you will be responsible for: Monitoring network performance, identifying and resolving network issues, performing routine backups, and applying software updates Diagnosing network connectivity problems, analyzing network traffic, and resolving user-related network issues Implementing network security protocols, managing user access controls, and monitoring for potential security threats Maintaining detailed network documentation including network topology, device configurations, and troubleshooting procedures Providing technical assistance to end users and/or user support teams on network connectivity and troubleshooting basic issues. Stay aligned to Lutron s culture and values Be passionate Be flexible and adaptable to changing markets Be an innovative thinker Be customer focused Be ethical Qualifications Minimum 4-year Engineering degree in Computer Science or Information Technology with minimum 60% and above 2-4 years experience in core IT networking Knowledge of network systems and protocols Experience in configuring routers, switches, and firewalls Knowledge of cloud networking concepts Relevant certifications such as CISSP or CompTIA Network+ would be a strong plus Strong problem-solving Proven written and communication skills Strong service mind-set Keen eye for details A proactive attitude to process improvements and best practice solutions Lutron Electronics position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics As an Information Technology Senior Representative at Lutron you will be responsible for: Monitoring network performance, identifying and resolving network issues, performing routine backups, and applying software updates Diagnosing network connectivity problems, analyzing network traffic, and resolving user-related network issues Implementing network security protocols, managing user access controls, and monitoring for potential security threats Maintaining detailed network documentation including network topology, device configurations, and troubleshooting procedures Providing technical assistance to end users and/or user support teams on network connectivity and troubleshooting basic issues. Stay aligned to Lutron s culture and values Be passionate Be flexible and adaptable to changing markets Be an innovative thinker Be customer focused Be ethical

Overview Lutron is a world leader in Total Light Management, with offices on four continents and sales in over 100 countries. Lutron is looking for passionate and driven engineers to join their Global Service & Experience Center, at Cyber City, Gurgaon, as a Technical Applications Senior Representative. Responsibilities To answer the phones/e-mails and support our customers on our system level products. Troubleshoot and diagnose use issues regarding Lutron systems Document problems and solutions in a central database, escalating them when necessary Communicate effectively with other functions to meet customer needs Develop technical expertise regarding Lutron products, systems and services Represent Lutron according to our Five Principles, particularly Take care of the Customer Participate and run the day-to-day operation of LED CoE A3E Stay aligned to Lutron s culture and values: Be passionate Be flexible and adaptable to changing markets Be an innovative thinker Be customer focused Be ethical Qualifications Engineering Degree with minimum 60% or 3/5 GPA or 6/10 (BTech/MTech - Electrical and/or Electronics Engineering) 2 - 4 years of relevant experience in technical applications assistance Preferred Background: Building Management Systems/BMS, Automation, Commissioning, Field service, Lighting controls Excellent Communication skills both written and verbal (knowledge of a foreign language would be a bonus) Ability to work in a 3-shift operation, on shift rotational basis. Lutron Electronics position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at . Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer.

Overview Lutron s Gurgaon team is looking for a skilled SAP professional to join our dynamic IT organization. In this role, you will leverage your technical expertise to develop, enhance, and support SAP solutions that drive critical business processes. Youll collaborate with a talented team of Computer Science and IT professionals to deliver high-quality, scalable solutions in a global enterprise environment. Responsibilities As an Information Technology Senior Representative at Lutron you will: Monitor and review IDOC Error messages (Inbound and outbound) . Work with the technical team and/or functional team to determine the root cause and then resolve the errors Review ABAP code Use Fiori to code the error resolutions and then execute the setup Interface and collaborate with the other teams across locations to resolve errors Collaborate with team members using strong written and verbal communication skills Identify and suggest possible improvements to procedures Lutron s Gurugram team is looking for a skilled SAP ABAP professional to join our dynamic IT organization. In this role, you will leverage your technical expertise to develop, enhance, and support SAP solutions that drive critical business processes. Youll collaborate with a talented team of Computer Science and IT professionals to deliver high-quality, scalable solutions in a global enterprise environment. Stay aligned to Lutron s culture and values Be passionate Be flexible and adaptable to changing markets Be an innovative thinker Be customer focused Be ethical Qualifications Lutron is looking for candidates with the following criteria: Minimum 4-year Engineering degree in Computer Science or Information Technology with a 60% and above 2-4-year experience in the relevant field Experience as a SAP S/4 developer Extensive ABAP knowledge and experience Extensive IDOC knowledge and experience Fiori Experience EDI knowledge is a plus Knowledge and experience of software development processes and best practices (Agile or Scrum) A proactive attitude to platform enhancements and desire to implement best practice solutions Strong problem-solving and strong written and communication skills Strong service mind-set Strong attention to details Lutron Electronics position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. .

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Customer Fulfillment Network Commercial is part of GSG Group Servicing Corporate clients across the globe in maintain, modifying their corporate account hierarchies and ensuring best of class Customer service, quality focusing on first call resolution to all client Enquiries. This role involves interacting with corporate clients (Program Administrators, Account Managers) : Ensuring that metrics such as Quality, Compliance & Productivity are met Adherence to schedule (attendance, start/finish time, breaks) Take ownership of the email/issue and resolve to customer s expectations to deepen relationship and achieve highest level of customer satisfaction Understand, determine and anticipate customer needs and present solutions as appropriate Ensure all actions and requests are attended to within the service level agreements Escalate unresolved issues to senior representative or team leader Maintain a positive and effective work environment Observe privacy act at all times when dealing with customers. Actively uphold the blue box values by not engaging in acts that do not support our corporate objectives to improve all areas of the service profit chain. Support changes that will be implemented out of business needs, adjustments to company policies, process Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client Actively uphold the blue box values Minimum Qualifications: Should be self-driven and highly motivated Candidate must see work with primary sense of servicing our customers with first interaction resolution Should have niche communication skills both Oral and written Understand Amex values and business ethics Experience of Customer Service, Corporate Services and client management is preferred Preferred Qualifications Graduate in any stream from renowned University Strong organizational skills and ability to work as part of a team to achieve goals Proven experience with negotiating/problem solving Ability to work within a busy and demanding team environment Commitment to the highest level of customer service Analytical and problem-solving skills Ability to identify and act on issues which may impact this corporate client Ability to manage own priorities Strong knowledge of PC based software including MSOffice and Outlook