Senior Project Delivery Manager

ocation:

Experience:

Employment Type:

About the Role:

Senior Project Delivery Manager

Key Responsibilities

:Operations Management

• :Oversee daily IT infrastructure support operations for multiple clients, ensuring prompt and effective incident resolution
• .Develop, implement, and improve

  Standard Operating Procedures (SOPs

  ) to enhance efficiency and service quality
• .Monitor and report on

  Key Performance Indicators (KPIs

  ) to ensure compliance with

  Service Level Agreements (SLAs

  )
• .Manage and mentor support teams; provide guidance, training, and conduct performance evaluations
• .Handle escalations of complex issues and ensure timely resolutions while maintaining client satisfaction
• .Collaborate with cross-functional teams (Network, Server, Cloud, Security, etc.) for seamless service delivery

.Project Management

• :Plan, execute, and deliver

  implementation and transformation project

  s, ensuring adherence to timelines, budgets, and scope
• .Develop detailed

  project plan

  s with milestones, risk assessments, and resource allocation
• .Engage with clients, stakeholders, and senior management regarding project progress, risks, and issues
• .Facilitate

  project governance meeting

  s such as kick-offs, weekly status reviews, and post-implementation reviews
• .Ensure complete and accurate

  project documentatio

  n for compliance and audits
• .Drive

  continuous improvement initiative

  s to enhance project delivery and operational frameworks

.Qualifications & Experience

• :Bachelor's degre

  e in Information Technology, Computer Science, or related field (Master's preferred)

• .8+ years of experienc

  e in IT Infrastructure Operations and Project Delivery roles, with at least

  35 years in a managerial rol

  e
• .Proven track record of managing IT production support and delivering

  Managed Services project

  s successfully
• .Strong knowledge of

  ITIL processe

  s, production support frameworks, and DC (Data Center) operations
• .Hands-on experience with

  Project Management methodologie

  s (Agile, Scrum, Waterfall) and tools (MS Project, JIRA, ServiceNow, etc.)

• .PMP / PRINCE2 / ITIL certification

  s are highly desirable

• .Flexibility to work in shifts and extended hour

  s as per business needs

.Key Competencies

• :Technical

  : Strong understanding of IT Infrastructure (Networks, Servers, Microsoft products), ITIL-based tools; exposure to

  Cloud platforms (AWS/Azure

  ) is an advantage

• .Leadership

  : Proven ability to lead and motivate teams, manage performance, and foster accountability

• .Problem-Solving

  : Strong analytical and troubleshooting abilities; adept at resolving escalations efficiently

• .Communication

  : Excellent verbal and written communication for effective client and internal interactions

• .Customer Focus

  : Demonstrated commitment to delivering exceptional client experiences

• .Time Management

  : Ability to manage multiple priorities in a dynamic environment

.Work Mode & Schedule

• :Location

  : Mysore (Work from Office WFO

• )Shift

  : Flexible with timings and work shifts, including extended hours when required