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Job Description n this Role, Your Responsibilities Will Be: Technical Delivery Manage and direct a team of skilled professionals who plan, implement, and maintain the organization's global store and customer life cycle service initiatives Lead all aspects of IT system management, implementation, and maintenance of cloud native applications used by the group Resource Management & Priority Alignment: Leading teams across Mohali, Pune, Manila and other key sites, ensuring alignment and consistency in leadership and delivery across geographically distributed teams, including remote oversight for sparse resources in Costa Rica and China. Through the engineering managers, team leads and vendor managers, indirectly guide and support the career development of leaders, developers and architects, providing mentorship, technical guidance, and encouraging continuous learning and growth. Align engineering resourcing with evolving business priorities, dynamically reallocating personnel between teams to optimize delivery and meet organizational objectives across 10+ applications. Identify resource gaps proactively and propose actionable solutions, such as headcount increases, staff augmentation, or fixed-bid Statements of Work (SOWs), to ensure project continuity and mitigate delivery risks. Lead initiatives as assigned, guiding team members on technical and functional directions to ensure successful execution. Budgeting & Strategic Contribution Budget planning and decision-making, driving cost awareness and efficiency within local resource centers and ensuring alignment with broader financial goals. Collaborate with cross-functional stakeholders-including product, operations, and executive leadership-to ensure engineering initiatives support customer lifecycle and digital experience strategies. Thought Leadership Champion standard methodologies process improvements, and adoption of new technologies to enhance product quality, scalability, and customer impact. Who You Are: You show a tremendous amount of initiative in tough situations; are outstanding at spotting and seizing opportunities. You observe situational and group dynamics and select best-fit approach. You make implementation plans that prioritise accurately. You pursue everything with energy, drive, and the need to finish. For This Role, You Will Need: 17 + years of IT experience. Solid understanding of enterprise software systems, such as SaaS management platforms , user and customer lifecycle management platforms , customer relationship management and project management tools is a must. Experience in Salesforce will be a plus Experience in leadership roles, leading multiple teams and locations within the technology or digital applications' domain. Deep technical expertise in at least one core area: Customer Lifecycle Services (CLS), Digital Customer Experience (DCX) or other cloud native applications. Preferred experience in Salesforce. Proficient in customer lifecycle management and well-versed in standard methodologies for digital transformation. Consistent record to develop and mentor engineering talent at all levels, from managers to architects and developers. Strong organizational skills to align engineering work with business goals by collaborating effectively across teams Local to Mohali or Pune, with the ability to travel as needed to other sites and effectively lead remote teams. Drive engagement and collaboration among team members and across teams. Preferred Qualifications that Set You Apart: Bachelors in Engineering with a technical background (MIS, Computer Science, Engineering or any related field) Good social skills using English, both spoken and written, as will be working with overseas team Our Culture & Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. About Us WHY EMERSON Our Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . About Emerson Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! No calls or agencies please. 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