Senior Product Specialist- 8+ yrs. (Location- Devanahalli Campus, Bangalore)

SAP Service cloud & SAP ESM share a set of common features which are used by our customers to handle varying processes within their enterprise.

As a Senior Product Specialist, you will be responsible for partnering with cross-functional stakeholders to define, develop and deliver the features that underlies our product and use cases we support. You will define the detailed requirements, work with UX to come up with a concept and ensure a successful delivery working closely with the assigned development teams, in a cloud-consumable way and support the information roll-out to customers, partners and field organization.

We need our product managers to be the advocate for the product. In addition to being customer-centric, they must be versatile, display leadership qualities and be enthusiastic about taking on new problems as we continue to push the product forward.

What you'll do-

• Contribute to product roadmap and execution for the platform which supports SAP Sales Cloud and SAP Service Cloud.

• Deep understanding of case management concepts, service process flows, and related technologies within SAP or equivalent CRM/service platforms.

• Prioritize and maintain the Product and Release Backlog and ensure execution together with the development, user experience and user assistance teams with a focus on integrated processes

• Manage alignment with stakeholders especially in other development organizations, GTM, support, consulting and partners

• Drive customer and partner engagement and work with customers in a close co-innovation environment

• Focus on customer adoption of products and new developments

• Create an environment of continuous learning, support culture of innovation contributing to the products

• Strong desire to build customer-desired solutions and an attitude for co-innovation

• Enthusiasm to solve complex problems using state of the art approaches in a cloud development environment

• A solution-oriented attitude in a highly innovative and dynamic work environment

• Motivation to work in a cross functional team and to interact with other teams across the globe

What you bring-

• Deep practical experience of agile product management ideally for major cloud native enterprise software vendors

• Proven track record of building a product (feature) roadmap and then leading the execution of the roadmap via requirements collection, backlog definition and scoping in a product

• Deep technical understanding of cloud native enterprise solutions

• Very strong problem-solving and analytical skills, including ability to rapidly gather data, structure hypotheses, and develop synthesized findings/recommendations

• Domain expertise in customer relationship management processes will be a plus

• Proven track record of success of independently leading software development programs/projects with practical experience in software development and/or product management

• Understanding and practicing of product management frameworks

• 7+ years relevant experience with product management, solution management or consulting roles closely related to development.

• Experience in CRM and Platform related capabilities.

Meet Your Team-

We are the SAP CX Sales & Service Foundation Product Management Team, part of SAP's Customer Experience organization. Our focus is enabling core CRM business processes-an essential pillar of SAP's cloud strategy.

As product managers in this space, we connect engineering, UX, and platform teams to design and deliver forward?looking capabilities that address real enterprise challenges. We work across functions and regions to shape product strategy, prioritize roadmaps, manage cross?team dependencies, and drive customer adoption.

You'll join a collaborative, fast?moving environment that values creativity, innovation, and continuous learning-combining the scale of SAP with the energy of a startup culture.