Posted:2 months ago|
Platform:
Work from Office
Full Time
Role & responsibilities Process and execute service orders and accurately update and maintain internal systems Complete assigned tasks accurately and within required customer assigned Service Level Agreements. Build specifications for the client, coordinate with service providers and cross functional teams to build or modify catalogs and business rules. Quarterly review of client portal and internal systems to ensure prices and device specifications in the match the catalogues built in the external portals Build and update internal knowledge system with client business rules Submit test orders to cross functional teams Coordinate with clients and service providers to address escalations received from other teams Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information. Preferred candidate profile • Must have Back-office operations experience • Good communication skills • Good understanding of supply chain management / order tracking and documentation • Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours • Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy • Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information according
Mphasis
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My Connections Mphasis
Salary: Not disclosed
Marmagao, Goa, India
Salary: Not disclosed
Bengaluru
2.0 - 3.75 Lacs P.A.