Senior Platform Engineer

About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

Job Description Summary About Zelis At Zelis, we're modernizing the healthcare financial experience for all. Our connected platform simplifies complex healthcare financial interactions through innovative technology connecting payers, providers, and healthcare consumers. About the ZEDI Marketing Squad The ZEDI Marketing Squad is a dedicated, India-based software engineering squad within Information Technology that partners closely with Marketing to own, enhance, and evolve Zelis.com and supporting digital experience platforms. The squad provides ongoing application development, production support, analytics enablement, platform optimization, and release management while leading the migration from WordPress to the Optimizely Digital Experience Platform (DXP) in 2027. Working as a long-lived product squad, the team collaborates with Marketing, UX, Product Management, Analytics, Enterprise Architecture, Security, Infrastructure, and external implementation partners to deliver secure, scalable, and modern digital experiences. The Role The Senior Platform Engineer owns the technical foundation of the Zelis digital platform, ensuring the infrastructure, integrations, deployments, and content platform remain secure, scalable, and highly available. This role serves as the engineering expert for CMS platform capabilities, APIs, middleware, cloud hosting, CI/CD, and production operations. As a senior member of the ZEDI Marketing Squad, this engineer partners closely with the Technical Lead, Front End Engineer, QA Engineer, Enterprise Architecture, and Infrastructure teams to deliver reliable digital capabilities while preparing the organization for its strategic migration to Optimizely DXP.

Job Description

Key Responsibilities

• Administer and enhance WordPress and future Optimizely DXP platform capabilities.
• Design, build, and maintain APIs, middleware, and integrations supporting Zelis.com.
• Own CI/CD pipelines, deployment automation, and release coordination.
• Partner with Infrastructure teams on Azure/AWS hosting, networking, CDN configuration, and environment management.
• Manage production environments, monitoring, logging, alerting, and incident response.
• Optimize platform performance, caching, scalability, and resiliency.
• Coordinate vendor upgrades, platform patches, and technical maintenance activities.
• Implement security best practices and remediate vulnerabilities identified through security testing.
• Support DNS, domain management, SSL certificates, and related platform services.
• Document platform architecture, operational procedures, and engineering standards.
• Partner with cross-functional teams to plan and execute the 2027 Optimizely DXP migration.
• Participate in Agile ceremonies, technical estimation, backlog refinement, and architecture reviews.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• 6–10 years supporting enterprise websites, CMS platforms, or digital applications.
• Experience administering cloud-hosted web platforms and production environments.
• Strong experience with APIs, middleware, CI/CD, Git, and enterprise deployment processes.
• Experience working within Agile software delivery teams.
• Knowledge of security, performance tuning, and platform operations.

Preferred Qualifications

• Experience with Optimizely CMS/DXP or similar enterprise platforms.
• Experience supporting website migrations or digital transformation initiatives.
• Experience with Azure, AWS, Cloudflare, Akamai, Azure DevOps, GitHub Actions, or Jenkins.
• Knowledge of Google Analytics, GTM, and enterprise web architecture.
• Healthcare or enterprise SaaS experience.

Technical Skills

• WordPress & Optimizely CMS/DXP
• REST APIs & middleware
• Azure / AWS
• CI/CD (Azure DevOps, GitHub Actions, Jenkins)
• Cloudflare / Akamai
• Git & source control
• Datadog, New Relic, Splunk
• DNS, SSL & domain management
• Performance optimization & caching

• Security remediation • Technical documentation

Professional Competencies

Strong analytical and troubleshooting skills; collaborative mindset; exceptional organizational abilities; proactive ownership of production systems; effective communication across technical and business stakeholders; continuous improvement mindset.

What Success Looks Like in the First 12 Months

• Establish a stable, scalable, and well-documented platform foundation.
• Improve deployment automation and release reliability.
• Strengthen monitoring, observability, and operational readiness.
• Become the technical owner for platform integrations and production operations.
• Help define and execute the technical migration strategy for Optimizely DXP.

Our IMPACT Values

• Drive Innovation
• Embrace a Growth Mindset
• Put People First
• Act with Agility
• Champion Collaboration
• Build Trust

Workplace Flexibility

This position is based in India and operates remotely while collaborating closely with global teams across India and the United States.

Equal Opportunity Employer

Zelis is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.