Senior Order Management & Billing Specialist

Role Overview: As a Billing/E-Billing Specialist at Clarivate, your role involves ensuring effective handling of documentation, responding to complex client requests, providing timely reports and data for Billing/E-Billing and Reconciliation, and maintaining best practices in the team. You will be responsible for achieving client satisfaction by preparing and submitting invoices, resolving billing queries, and developing relationships with clients and internal contacts. Additionally, you will be involved in performance trend analysis, preparation of work allocations, and creating/maintaining process manuals/SOPs. Key Responsibilities: - Ensure all documentation is dealt with effectively, checked for correctness, and receipt acknowledged - Handle complex client requests internally through manual input tasks - Fulfill any reasonable administration requests made by the team - Provide timely reports and data for Billing/E-Billing and Reconciliation - Automate reconciliation processes to prevent revenue leakages - Prepare and submit invoices on time, resolve client billing queries, and maintain best practices - Comply with all procedures while maintaining a high-quality service - Develop relationships with clients and internal contacts - Support business initiatives to improve service quality and meet company objectives - Perform performance trend analysis and reporting - Prepare work allocations and create/maintain process manuals/SOPs Qualifications Required: - Minimum 2 years of experience in Billing/E-Billing domain - Thorough knowledge of Order to Cash cycle - B. Com Graduate preferred with minimum 50% marks throughout education - Basic Excel knowledge - Strong client orientation - Analytical skills and attention to detail - Time management and ability to work well under pressure and deliver to agreed timelines - Ability to work in a complex and dynamic international environment - Self-motivation and a strong team ethic - Initiative and flexibility - Excellent written and verbal communication skills Additional Details: Our team at Clarivate manages the Billing/E-Billing functions, creating and delivering invoices to Clarivate clients who use Clarivate software/services. Day-to-day operations involve interacting with internal stakeholders such as Sales, software/services operations team, Finance team, TAX team, etc., to effectively close the monthly revenue cycle. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons, ensuring non-discrimination in all locations based on applicable laws and regulations.,