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NTT DATA
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Senior Network Security Engineer-L2

Senior Network Security Engineer-L2

NTT DATA

3 - 7 years

0 Lacs

karnataka

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

routers firewalls ticketing tools pulse secure ssl vpn palo alto fortinet cisco nexus switches

Work Mode

On-site

Job Type

Full Time

Job Description

As a Networking Managed Services Engineer (L2) at NTT DATA, your role revolves around ensuring the operational functionality of clients" IT infrastructure and systems. You will proactively monitor, identify, investigate, and resolve technical incidents and problems to uphold service level agreements. Your responsibilities include: - Reviewing client requests and tickets, applying technical expertise to efficiently resolve them - Serving as the go-to person for second-line support, managing incidents and requests of medium complexity - Monitoring work queues, executing operational tasks, and updating tickets with actions taken - Identifying, analyzing, and logging issues to prevent escalations - Communicating with teams and clients to provide support and ensure clear risk identification and mitigation plans - Highlighting key tickets and upcoming critical tasks during shift handover - Collaborating with automation teams to optimize efforts and automate routine tasks - Establishing monitoring for client infrastructure and managing initial client escalations for operational issues - Contributing to the change management process, logging change requests, executing approved maintenance activities, and auditing incident and request tickets for quality - Driving trend analysis reports for automation opportunities - Supporting disaster recovery functions and related tasks as required To excel in this role, you should have: - Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and familiarity with ticketing tools - At least one technical certification in the mentioned technologies - Strong planning skills to anticipate and adapt to changing circumstances - Adaptability and resilience in a dynamic work environment - Effective communication and collaboration across different cultures and social groups - Active listening skills and client-centric communication - Positive outlook and ability to work well under pressure - Client-first attitude to create positive client experiences - A bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience Additionally, NTT DATA offers a workplace that embraces diversity and inclusion, where you can continue to grow, belong, and thrive. It's a global team where you are encouraged to seize new opportunities and challenges to advance your career. The company is committed to equal opportunity employment. Workplace type: Hybrid Working,

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Senior Network Security Engineer-L2