We are seekingskilled and proactive engineers with 3-5 years of experience to join our Global Network Operations Center (GNOC) team. The GNOC is our front-line for addressing physical network issues and operates 24x7x365 to ensure the reliability and efficiency of our physical network infrastructure. The teamis responsible for performing data collection, triage, technical analysis, incident mitigation, and redirection as necessary tomaintain andoptimize operations for Oracle Cloud Infrastructure (OCI).
Our primaryobjectives are:
- Ensure maximumpossible service availability and performance
- Deliver premier customer service
- Provide comprehensive support to our Engineering and other Operational and technical teams
These objectives translate into a broad and dynamic scope of responsibilities for the GNOC team.Engineers will have the capability to centrally manage OCI's networks and implement automated solutions to address common operational challenges efficiently.
NETWORK OPERATIONS
- Fault handling on incident tickets. provide break-fix support and escalation for event remediation, including leading root cause analysis (RCA) efforts
- Work closely with shift lead to ensure tickets are handled in a timely manner
- Using existing procedures and tooling, develop and safely complete network changes
- Mentor junior engineers as needed
- Participate in operational rotations providing break-fix support
- Possess analytical skills in resolving network issues with advanced troubleshooting and coordination with onsite support teams and vendors
- Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors
- Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA document
- Fault handling and escalation (identifying and responding to faults on OCI's systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution)
- Experience with Incident Response plans and strategies in cloud computing environments
- Have worked with large enterprise network infrastructure and cloud computing environments, supporting 24/7 and willing to work in rotational shifts in a network operations role
- Provide on-call support services as needed, job duties are varied and complex, needing independent judgment
AUTOMATIONS/SCRIPTING
- The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks
- Preference for individuals with experience in scripting and network automation - Python, Puppet, SQL, and/or Ansible
- You will use automation to complete work and develop scripts for routine tasks
PROJECT MANAGEMENT
- Ability to act in a project lead role as needed
TECHNICAL QUALIFICATIONS:
NETWORKING
- Experience working in a large ISP or cloud provider environment
- Exposure to commodity Ethernet hardware (Broadcom/Mellanox)
- Protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS
- Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL
- Experience supporting network technologies, especially Juniper, Cisco, Arista, firewalls, and switches
- Strong analytical skills and ability to collate and interpret data from various sources
- Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly
- Cisco and Juniper certifications are desired
SOFT SKILLS:
- Highly motivated and self-starter
- Bachelor's degree is preferred with at least 3-5 years of network-related experience
- Strong oral and written communication skills
- Excellent time management and organization skills
- Comfortable and able to deal with a wide range of issues in a fast-paced environment
- Excellent organizational, verbal, and written communication skills
Career Level - IC3
