Senior Network Engineer

Role & responsibilities

• Broad level of understanding surrounding information systems.
• Demonstrated ability to troubleshoot application and / or infrastructure related problems.
• Working knowledge of Cisco networking products including Cisco Catalyst 9300 Series switches.
• Palo Alto firewall experience; including Panorama, GlobalProtect client VPN, URL filtering, rule implementation.
• Exposure to Software-defined WAN (SD-WAN) experience; Prisma SD-WAN (preferred) deployed globally.
• Working knowledge of IP protocols, wireless network standards (802.11x), Layer 2 switching, STP, basic understanding of BGP.
• Analysis and troubleshooting of network problems.
• Diagramming experience; Lucid, Visio, etc.
• ITIL processes, change management experience/adherence.
• Ability to interact with local/regional carriers to troubleshoot and deliver services.
• Working knowledge of ITSM platform, ability to self-manage ticket queue and provide solutions resolutions to diverse networking issues.
• Proactively monitor and manage network solutions to find areas of improvement in configuration or deployment methodology.
• Contribute to the development, testing, distribution, and documentation of networking technologies and solutions, and conduct training / turn-over of engineered solutions to operational support.
• Troubleshoots and demonstrates problem solving skills in identification of the root causes of business performance and execution issues by using process and data analysis.
• Escalate issues in a timely and appropriate manner to team lead for support, approval and/or resolution.
• Availability to work extended, off-hours, based upon project requirements, planned change implementation and Major Incident remediation situations.