Senior Manager, Software Engineering (Artificial Intelligence)

As a Senior Engineering Manager at Salesforce, you will be leading the Service Cloud AI development team within the Customer 360 organization. Your role will involve managing a team of software engineers and AI/ML specialists to create innovative AI/ML solutions that enhance the customer support platform and improve intelligent service experiences. **Key Responsibilities:** - Hire, mentor, and nurture a high-performing team proficient in software development, AI/ML, and quality. - Execute AI-powered capabilities for Service Cloud, from ideation to delivery, and contribute to technical strategy and architecture decisions. - Guide team members in technical and career development, foster a culture of innovation, quality, and continuous improvement. - Manage project timelines, resources, trade-offs, and delivery risks for various initiatives. - Deliver highly scalable AI/ML systems for a global customer base, experiment with new algorithms, models, and automation frameworks. - Encourage hands-on architecture design and code reviews within the team. **Qualifications Required:** - At least 12 years of hands-on experience in implementing and scaling AI/ML systems, with a minimum of 3 years in engineering management. - Profound understanding of the complete ML lifecycle and proficiency in large-scale web application development and object-oriented programming. - Strong communication, organizational, and stakeholder management skills. - Bachelor's degree in Computer Science or equivalent field. - Preferred qualifications include experience in constructing Generative AI systems, familiarity with Agile/Scrum methodologies, and advanced education such as a Master's degree. By joining Salesforce, you will play a significant role in advancing Service Cloud AI to provide smarter and more personalized service experiences. Salesforce offers a flexible hybrid work model, extensive benefits, and a workplace culture committed to innovation, inclusion, and impact. For more information on benefits and perks, please visit our benefits site.,