Senior Manager - Risk Mitigation Strategy

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees.
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees.
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

The role is responsible for implementing risk mitigation strategies & policies to ensure portfolio delinquencies are within benchmarks. The role is also responsible for ensuring the CIC reporting and periodic refresh process is managed with no errors.

Role Accountability

1. Track & monitor portfolio performance and propose corrective actions to maintain the portfolio delinquency within benchmark rates.
2. Identify opportunity or stress segments in the portfolio and suggest appropriate actions (+ve and -ve actions)
3. Develop portfolio Performance dashboard on time on a monthly basis.
4. Support implementation of all regulatory guidelines and network enhancements.
5. Conduct data analytics, modelling, and segmentation for portfolio management.
6. Close monitoring of the credit bureau reporting process across all 4 credit bureaus.
7. Credit SPOC for handling customer disputes related to CIC reporting as escalated by CS team.
8. Improvement of data quality of data submissions to CICs including reduction in data rejects by CICs.
9. Ensure changes in credit reporting basis CIC regulations are implemented accurately and timely.
10. Ensure portfolio refresh through CICs are done on a regular basis and the data is consumed in downstream systems.
11. Ensure the risk mitigation strategies are updated on a regular basis with the consumption of new data sources (e.g. alternate credit bureau, Account aggregator, etc.)
12. Work closely with the collections strategy team to ensure high risk segments are addressed proactively through reminder campaigns, etc.

Measures of Success

1. Ensuring successful execution of portfolio strategies as per agreed plan
2. Timely tracking of authorization success rate to ensure staying within defined benchmarks.
3. Timely creation and monitoring of portfolio metrics

Technical Skills / Experience / Certifications

1. Knowledge of Data Analytic & Modelling
2. Basic understanding of the cards business dynamics that will drive the analysis.
3. Knowledge of data analytics and system tools such as SAS, TRIAD, V+, Python
4. Knowledge of Card networks, Access Control System (ACS), payment processing, and regulatory environment
5. Process Adherence as per MOU

Competencies critical to the role

1. Written and verbal Communication
2. Analytical Skills & Problem Solving
3. Process Orientation
4. Agility & Responsiveness

Qualification

Master's degree in economics, statistics or business management

Preferred Industry

FSI