Senior Manager, Marketing & AI Automation

In this role as the AI Automation Lead at Amgen, you will be part of the Innovation & Tech Workforce team, leading a group of AI Automation Leads to drive the transformation of marketing capabilities through innovation and scalable solutions. Your responsibilities will include analyzing customer behavior, leading the design and implementation of AI-powered marketing solutions, mentoring a team, collaborating cross-functionally, and enhancing client satisfaction. **Key Responsibilities:** - Team Leadership and Capability continuous improvement - Analyze customer behavior, industry benchmarks, and technology adoption to inform marketing playbooks and innovation roadmaps - Help drive Innovation & Automation through leading the design and implementation of AI-powered marketing solutions - Evaluate and improve how marketers engage with customers - Lead, manage, and mentor a team of AI Automation leads - Partner cross-functionally to turn insights and emerging technologies into scalable initiatives - Cross-Functional Collaboration - Collaborate closely with Cross-Channel Engagement Leads, Global Customer Capabilities, and Technology stakeholders - Partner effectively with Regulatory, Brand, Campaign Operations, and Technology teams - Client Satisfaction, Quality Assurance & Stakeholder Communication - Enhance client satisfaction by proactively identifying issues and communicating key insights to leadership **Qualifications & Skills:** **Skills:** - Ability to contextualize emerging technologies within broader business and marketing goals - Advanced AI Literacy of GenAI, LLMs, and the Agentic framework - Skilled in synthesizing insights to drive impactful decisions **Basic Qualifications:** - Master's degree OR Bachelor's degree with 12+ years of project management experience - Advanced project management and organizational abilities - Technical knowledge of content creation processes and operations - Excellent oral and written communication skills **Preferred Experience:** - Experience in the pharmaceutical or healthcare sector - Familiarity with Agentic frameworks, AI Agents, LLMs, RAG architecture, AWS Cloud Infrastructure, Databricks, Salesforce Data and Marketing Cloud, and Tableau,