Senior Manager Information Systems

Job Description

In this vital role, you'll be a key part of the Operations Generative AI (GenAI) Product team, delivering cutting-edge, innovative GenAI solutions across various Process Development functions (Drug Substance, Drug Product, Attribute Sciences & Combination Products) within Operations. This role involves: Developing and implementing GenAI solutions and strategies. Collaborating with cross-functional teams. Ensuring the scalability, reliability, and performance of AI solutions, adhering to Amgen's Enterprise AI strategy and roadmap. Role Description: Senior Manager, Information Systems As a Senior Manager, Information Systems, you will lead a dynamic team to deliver innovative GenAI solutions across Process Development functions (Drug Substance, Drug Product, Attribute Sciences & Combination Products) in the Operations area. Your responsibilities include: Leading a team of technical product owners, data engineers, AI & software engineers, business analysts, test/validation engineers, and scrum masters. Developing and implementing cutting-edge GenAI solutions and strategies. Collaborating with cross-functional teams. Ensuring the scalability, reliability, and performance of AI solutions, adhering to Amgen's Enterprise AI strategy and roadmap. Serving as the reporting manager for your team, responsible for their coaching and development. Providing leadership to own and refine the vision, feature prioritization, partner alignment, and leading solution delivery. The ideal candidate will have: A consistent track record of leadership in technology-driven environments. A passion for fostering innovation and excellence in the biotechnology industry. Deep expertise in managing the end-to-end development and delivery of customer-facing digital product capabilities and platforms leveraging generative AI-based digital solutions. Experience leading and effectively working with large, diverse, and globally dispersed teams within a matrixed organization. A strong background in the end-to-end software development lifecycle, technical product ownership, business analysis, and being a Scaled Agile practitioner. Leadership and transformation experience. The ability to drive and deliver against key organizational critical initiatives. The ability to develop a collaborative environment and deliver high-quality results in a matrixed organizational structure. Roles & Responsibilities Maintain strategic relationships and strong communication with the leadership team to ensure all stakeholders feel informed and engaged. Oversee the software development lifecycle, ensuring best practices in development, testing, and deployment across the product teams. Lead and manage large teams with varied strengths within a matrixed organization, collaborating with geographically dispersed teams, including those in the US and international locations. Develop and implement strategic roadmaps and plans for technology and workforce growth, including recruiting top talent and building a robust team in India. Develop talent, motivate the team, delegate effectively, champion diversity within the team, and act as a role model of servant leadership. Ensure global ways of working are embedded in the local organization. Develop a culture of collaboration, innovation, and continuous improvement, driving talent development, motivation, and effective delegation. Foster best practice sharing and alignment with business goals. Collaborate with Platform Owners, Product Owners, Service Owners, and delivery teams to ensure delivery matches commitments, acting as a critical escalation point and facilitating communication when service commitments are unmet. Participate in team member and leadership meetings, working with other parts of the organization and functional groups to ensure successful delivery and alignment with strategy, compliance, and regulatory requirements. Remain accountable for ensuring overall organizational security and compliance with quality and GxP in technology services. Monitor emerging AI tools and technologies and trends to find opportunities for platform growth and expansion. Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services. What We Expect of You We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications Education and Experience: Doctorate Degree and 2 years of experience in Engineering, IT, or a related field; OR Master's degree with 8 - 10 years of experience in Engineering, IT, or a related field; OR Bachelor's degree with 10 - 14 years of experience in Engineering, IT, or a related field; OR Diploma with 14 - 18 years of experience in Engineering, IT, or a related field. Role Background: Background as a Technical Product Owner (TPO) , people manager, and business analyst, ensuring the ability to oversee and guide a team to translate business needs into the definition and delivery of technical solutions, guiding development teams, prioritizing features, and ultimate delivery and management of the digital products. Leadership Skills: Proven leadership skills with the ability to lead large matrixed teams, demonstrated experience in leading and developing a high-performing team of technology professionals, building a culture of innovation and continuous improvement within the team to deliver powerful solutions and platform improvements. Technical Experience: Experience in implementing innovative web applications, Data Engineering and integration, Enterprise data fabric concepts, methodologies, and technologies (e.g., React.js, Python, Django, Fast API, AWS technologies, Databricks, DevOps CI/CD). GenAI Experience: Experience in implementing innovative scalable GenAI solutions using Retrieval-augmented generation (RAG), AI Agents, Vector stores, AI/ML platforms, embedding models (e.g., OpenAI, Langchain, Redis, pgvector). Methodology Experience: Experience in implementing a strategic roadmap and driving transformation initiatives using Scaled Agile methodology . Collaboration & Communication: Strong skills in collaborating and communicating with cross-functional teams, business stakeholders, and executives to ensure alignment of platform initiatives with business outcomes, managing expectations, and ensuring successful delivery of projects. Degree: Degree in Computer Science, Information Systems, Engineering, or Life Sciences. Preferred Qualifications At least 5-8 years of domain knowledge in health and/or life sciences combined with Information Technology. Understanding, and preferably applied experience and knowledge, in data management and CTD document drafting. Leadership experience within a highly regulated pharmaceutical or technology organization, with the ability to ensure compliance with industry regulations and best practices for GxP software validation. Experience driving a collaborative culture that values technical depth, accountability, and customer service. Strong problem-solving and analytical skills. Demonstrated ability to work effectively in a fast-paced, dynamic environment. Understanding of ITIL processes and implementation. Experience managing vendor relationships and working with external partners or consultants to ensure optimal performance, support, and development of digital products. Soft Skills Excellent leadership and team management skills. Strong transformation and change management experience. Exceptional collaboration and communication skills. High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented with a focus on achieving team goals. Strong presentation and public speaking skills. Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams.