Senior HR Service Delivery Representative - HR operations - US Shift

In the role of Senior HR Service Delivery Representative, you will utilize your specialized skills to evaluate and address non-standard HR operational issues. As a key resource for administering HR programs, you will play a crucial role in ensuring efficient HR service delivery. Your responsibilities will include escalating and resolving non-standard employee inquiries, maintaining and auditing detailed employee records in HR systems, and ensuring adherence to service standards while implementing enhancements. You will act as a liaison with HR program managers to support program delivery, contribute to policy development and procedural documentation, and analyze HR data to support decision-making. Additionally, you will lead HR service improvement projects, provide training and support to junior team members, and prepare advanced HR metrics and performance reports. To excel in this role, you must possess thorough attention to detail to ensure precision in complex transactions. Your enhanced communication skills will enable you to effectively liaise with various stakeholders. Specialized HR knowledge with an in-depth understanding of specific HR areas is essential, along with advanced problem-solving abilities to address non-standard issues and find effective solutions. Proficiency in data analysis, process improvement, technical tools, and mentorship is also required. The ideal candidate will have in-depth knowledge and be multi-skilled or possess specialized skills in operational or administrative processes acquired through job-related training and extensive on-the-job experience. You should be able to take a broad perspective to evaluate operational or administrative non-standard problems, identify patterns from partial/conflicting data, and implement solutions. You will be expected to complete a variety of operational or administrative work assignments under limited supervision following general instructions for new or special assignments. Please note that applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.,