Senior Google DialogFlow Developer

Role Overview: You will be responsible for designing, developing, and optimizing conversational AI solutions and self-service IVR components as a Google Dialogflow Bot Developer. Your main focus will be on building scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement. Key Responsibilities: - Lead the design and development of conversational AI solutions using Dialogflow ES/CX and Google generative playbooks. - Build and maintain dialog flows, intents, entities, and fulfillment services. - Develop Python-based middleware, backend services, and APIs to integrate bots with enterprise systems. - Optimize bot performance by implementing NLP best practices, context management, and error handling. - Collaborate with UX and business teams to define conversation design and user journeys. - Implement logging, monitoring, and analytics to track bot performance and improve customer experience. - Provide technical leadership, mentor junior developers, and perform code reviews. Qualifications: - 7+ years of software development experience, with at least 3 years in Dialogflow ES/CX. - Strong programming experience in Python (Flask/FastAPI/Django). - Hands-on experience with Google Cloud Platform (GCP) services (CCAI, Pub/Sub, Agentic AI, Cloud Functions, Cloud Run, BigQuery). - Expertise in designing and deploying RESTful APIs and webhooks for bot fulfillment. - Knowledge of NLP/NLU principles, speech-to-text, and text-to-speech integration. - Familiarity with third-party integrations (CRM, contact centers, databases, etc.). - Bachelors/Masters in Computer Science, Engineering, or related field. - Experience with version control (Git), CI/CD pipelines, and Agile methodologies. - Strong debugging, problem-solving, and communication skills. Additional Information: All your information will be kept confidential according to EEO guidelines.,