Senior Executive - Technical - Media Solutions

Role Overview: As a Field Engineer, your primary responsibility will be to install, configure, troubleshoot, and provide support for front-end client systems within complex Broadcast IT setups. Working independently with guidance from superiors, you will swiftly analyze reported issues and take prompt action for quick resolution or escalate to senior team members. Handling support calls from customers, it is crucial to gather complete information about the issues and work towards resolving them or escalating them as necessary. You must be dedicated to delivering technical support within time-sensitive environments, particularly for live TV broadcast sites and time-critical applications. Key Responsibilities: - Install, configure, troubleshoot, and provide support for front-end client systems in complex Broadcast IT setups - Independently analyze reported issues and take prompt action for quick resolution or escalate to senior team members - Handle support calls from customers, gather complete information, and work towards issue resolution or escalation - Troubleshoot and diagnose issues over the phone, remote access, on-site visits, or via email - Communicate effectively with customers and senior team members, providing regular updates on case details and progress - Periodically update system and software details at customer sites in the region - Keep accurate records by filing and submitting periodic tech call sheets, case statuses, and expenses to the reporting officer Qualifications Required: - Proficiency in Networking, IT Servers, Storages, and Troubleshooting - Minimum of 5 to 10 years of relevant work experience - Experience in managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices - Strong command over Operating Systems such as Windows and Linux - Excellent communication and interpersonal skills - Knowledge of Broadcast IT administration and Broadcast workflow - Familiarity with Avid Products and Avid Broadcast workflow is an added advantage (Note: No additional details of the company were provided in the job description),