Engineer Technical Support (Broadcast) Qube Cinema

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

The Engineer Technical Support (Broadcast) position is responsible for installing, configuring, troubleshooting, and supporting front-end client systems in complex Broadcast IT setups. You will work independently on client systems with guidance from superiors, quickly analyzing reported issues and taking prompt action for resolution or escalating to superiors. Additionally, you will receive support calls from customers, capture complete information about the issue, and work towards resolving it or escalating to senior members. It is essential to commit to delivering technical support within time-sensitive environments for live TV broadcast sites and time-critical applications. You must be able to quickly troubleshoot and diagnose issues over the phone, remotely, on-site, or via email for the systems presented to you. Clear communication with customers and senior team members is crucial, along with regular updates on the complete details and developments of each case. Furthermore, you will be responsible for periodically updating system and software details installed at customer sites in the region. Additionally, filing and submitting periodical tech call sheets, case status, and expenses to the reporting officer will be part of your duties. The ideal candidate should possess knowledge about Networking, IT Servers, Storages, and Troubleshooting. Prior experience in the broadcast industry is considered an added advantage, and a minimum of 1 to 3 years of work experience is required for this role.,

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Engineer - Technical, Linux & CCNA Certified Qube Cinema

3.0 - 8.0 years

0 Lacs

delhi

On-site

You are a highly skilled and detail-oriented Field Engineer with strong technical expertise, excellent communication skills, and the ability to work in fast-paced, time-sensitive environments. Holding Linux and CCNA certifications, you have proven experience in IT infrastructure and broadcast environments. Your responsibilities include installing, configuring, troubleshooting, and supporting front-end client systems in complex Broadcast IT setups. Working independently while collaborating with senior engineers for escalations, you analyze and resolve technical issues quickly or escalate them when required. Handling customer support calls, you gather complete details of issues to ensure timely resolution. Providing technical support via phone, remote access, onsite visits, and email for critical live broadcast systems is crucial, along with maintaining clear, consistent communication with customers and senior team members for regular updates on case progress. Documenting and updating details of installed systems and software at customer sites is also part of your role, as well as submitting periodic technical reports, case updates, and expense sheets to reporting officers. To excel in this role, you should have 3 to 8 years of professional experience in IT or broadcast engineering. Strong knowledge of Networking, IT Servers, Storage (SAN/NAS), and troubleshooting is essential. Hands-on experience in managing on-premises servers and enterprise storage systems is required, along with proficiency in Windows and Linux operating systems. Your excellent communication and interpersonal skills are key, along with familiarity with Broadcast IT administration and Broadcast workflows. Knowledge of Avid Products and Avid Broadcast workflows is a strong advantage.,

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Senior Executive - Technical - Media Solutions Qube Cinema

5.0 - 10.0 years

0 Lacs

delhi

On-site

The Field Engineer will have the primary responsibility to install, configure, troubleshoot, and provide support for front-end client systems within complex Broadcast IT setups. You will work independently on client systems with guidance from superiors, swiftly analyzing reported issues and taking prompt action for quick resolution or escalating to senior team members. Handling support calls from customers, it is crucial to gather complete information about the issues and work towards resolving them or escalating them as necessary. You must be dedicated to delivering technical support within time-sensitive environments, particularly for live TV broadcast sites and time-critical applications. This includes promptly troubleshooting and diagnosing issues over the phone, remote access, on-site visits, or via email for the systems under your responsibility. Effective communication with customers and senior team members is vital, ensuring regular updates on the complete details and progress of each case. Additionally, you will be responsible for periodically updating system and software details at customer sites in the region. Keeping accurate records by filing and submitting periodic tech call sheets, case statuses, and expenses to the reporting officer is also part of the role. Key Skills Required: - Proficiency in Networking, IT Servers, Storages, and Troubleshooting - Minimum of 5 to 10 years of relevant work experience - Experience in managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices - Strong command over Operating Systems such as Windows and Linux - Excellent communication and interpersonal skills - Knowledge of Broadcast IT administration and Broadcast workflow - Familiarity with Avid Products and Avid Broadcast workflow is an added advantage This role requires a proactive individual who can efficiently handle technical challenges, communicate effectively, and collaborate within a dynamic broadcast IT environment.,

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