Senior Engineer - warranty analysis

Senior Quality Engineer - Warranty analysis is a technical role where in the main task is to perform the technical analysis of customer returned product (0KM or field) and identify the reason for failure. The person in this role will have frequent technical interactions with development department and lead plant during analysis of returned product.

Regular

-Should coordinate with QRE(Quality Resident Engineers) and SQW (Sales Quality and Warranty) teams to understand the customer complaint in detail and to get the parts to plant for analysis.

-Responsible for performing technical analysis of customer returned parts and identify the cause of product failure.

-Should coordinate with PQA (Plant Quality Assurance) team to close loop any complaints originating from suppliers.

-Update the analysis report in SAP as per internal guidelines.

-Responsible for interacting with OEMs to explain the analysis performed in case of any clarifications from customer.

Periodic

- Responsible for performing vehicle level joint investigation at customer premises along with development department for repeated and complicated complaints.
- Responsible for performing PHA (Part Handling Analysis) at customer location during launch of the product or in case of repeat customer complaints.

Qualifications

BE (EEE / E&C) with 2-3 years of experience. EV knowledge is preferable.

Additional Information

Technical
-Should have knowledge on Automotive electronic components & very good understanding on schematics - Should have good knowledge on testers and other PCB board level analysis tools - Should have knowledge on 8D systematics & Knowledge on DOE - Should have basic knowledge of different vehicle systems - Preferable to have good knowledge on Electric Vehicles and systems (2W,3W & 4W)Behavioral

- Responds promptly to customer requestsis easy to reach and work with during work hours
- Proactively incorporates user/ customer feedback to improve deliverables - Regularly interacts with the customer at appropriate levels