Senior Engineer- Cloud & Infra Engg

As a Sr. Executive at Birlasoft in Hyderabad, your role involves overseeing a team of IT support technicians, managing workloads, providing technical guidance, training new team members, monitoring performance, resolving conflicts, improving processes, and ensuring compliance. You will be responsible for maintaining documentation, staying updated on the latest technologies, and enhancing user satisfaction. Key Responsibilities: - Oversee and direct a team of IT support technicians to ensure smooth operations and efficient service delivery. - Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests. - Provide technical guidance and support to team members for effective issue troubleshooting and problem resolution. - Train new team members on company policies, procedures, and technical skills, and offer ongoing support and development opportunities. - Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity. - Resolve conflicts within the team and with other stakeholders to foster a positive work environment. - Communicate effectively with team members, management, and stakeholders to keep them informed and address concerns. - Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction. - Collaborate with the team to diagnose and resolve technical issues promptly and accurately. - Ensure team compliance with company policies, procedures, and industry standards. - Maintain accurate and up-to-date documentation of IT support processes and procedures. - Stay updated on the latest technologies and trends in IT support and provide ongoing training for the team. Qualifications Required: - Educational Qualification: Engineering Diploma/BE Degree/BTech - Certifications (Good to Have): ITIL V4, Microsoft Azure Administrator/Windows Server Hybrid Administrator Associate Technical Skills: - Hands-on experience in Azure AD & On-prem management - Hands-on experience in Intune for policy creation & implementation - Hands-on experience in Windows Server Management - Hands-on experience in MDE & compliance management - Hands-on experience in Qualys tool for vulnerability management - Good knowledge in VLAN & Network troubleshooting - Good knowledge in Netskope cloud proxy solution - Good knowledge in DLP - Hands-on experience in various Audit management like ISO 27001, PCIDSS, etc. You will play a crucial role in ensuring the efficient functioning of the IT support team at Birlasoft, contributing to the company's mission of empowering societies worldwide through innovative digital solutions.,