Senior Engineer- Cloud & Infra Engg Birlasoft

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

As a Sr. Executive at Birlasoft in Hyderabad, your role involves overseeing a team of IT support technicians, managing workloads, providing technical guidance, training new team members, monitoring performance, resolving conflicts, improving processes, and ensuring compliance. You will be responsible for maintaining documentation, staying updated on the latest technologies, and enhancing user satisfaction. Key Responsibilities: - Oversee and direct a team of IT support technicians to ensure smooth operations and efficient service delivery. - Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests. - Provide technical guidance and support to team members for effective issue troubleshooting and problem resolution. - Train new team members on company policies, procedures, and technical skills, and offer ongoing support and development opportunities. - Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity. - Resolve conflicts within the team and with other stakeholders to foster a positive work environment. - Communicate effectively with team members, management, and stakeholders to keep them informed and address concerns. - Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction. - Collaborate with the team to diagnose and resolve technical issues promptly and accurately. - Ensure team compliance with company policies, procedures, and industry standards. - Maintain accurate and up-to-date documentation of IT support processes and procedures. - Stay updated on the latest technologies and trends in IT support and provide ongoing training for the team. Qualifications Required: - Educational Qualification: Engineering Diploma/BE Degree/BTech - Certifications (Good to Have): ITIL V4, Microsoft Azure Administrator/Windows Server Hybrid Administrator Associate Technical Skills: - Hands-on experience in Azure AD & On-prem management - Hands-on experience in Intune for policy creation & implementation - Hands-on experience in Windows Server Management - Hands-on experience in MDE & compliance management - Hands-on experience in Qualys tool for vulnerability management - Good knowledge in VLAN & Network troubleshooting - Good knowledge in Netskope cloud proxy solution - Good knowledge in DLP - Hands-on experience in various Audit management like ISO 27001, PCIDSS, etc. You will play a crucial role in ensuring the efficient functioning of the IT support team at Birlasoft, contributing to the company's mission of empowering societies worldwide through innovative digital solutions.,

Posted 3 days ago

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IT Infrastructure Lead Birlasoft

10.0 - 14.0 years

0 Lacs

hyderabad, telangana

On-site

Birlasoft, a global leader in Cloud, AI, and Digital technologies, is seeking an IT Infrastructure Lead to join their team in Hyderabad. With a consultative and design-thinking approach, Birlasoft empowers societies worldwide, leveraging the expertise of its 12,000+ professionals. As part of the CKA Birla Group, the company is committed to sustaining a 170-year heritage of building sustainable communities. As the IT Infrastructure Lead, you will be responsible for overseeing a team of IT support technicians to ensure seamless operations and efficient service delivery. Your key responsibilities will include managing the team's workload, providing technical guidance, training new team members, monitoring performance, resolving conflicts, and driving process improvements. Effective communication with team members, management, and stakeholders, as well as compliance with company policies and industry standards, will be essential in this role. To excel in this position, you should possess an Engineering Diploma/BE Degree/BTech along with certifications in ITIL V4 and Microsoft Azure Administrator/Windows Server Hybrid Administrator Associate. Your technical skills should include hands-on experience in Azure AD and On-prem management, Intune policy creation and implementation, Windows Server Management, MDE and compliance management, Qualys tool in vulnerability management, VLAN and Network troubleshooting, Netskope cloud proxy solution, DLP, and various Audit management practices like ISO 27001 and PCIDSS. Furthermore, you must stay updated on the latest technologies and trends in IT support to provide continuous learning and development opportunities for your team. Maintaining accurate documentation of IT support processes and procedures is crucial for ensuring efficient operations and user satisfaction. If you are a seasoned professional with 10-12 years of experience in IT infrastructure management and possess the necessary skills and qualifications mentioned above, we invite you to join Birlasoft in driving innovation and excellence in IT support services.,

Posted 2 weeks ago

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