Senior Design Researcher

e you naturally curious and empathetic, with a passion for exploring complex challenges and finding innovative solutions?
Do you have a deep expertise in design research, especially in quantitative and mixed methods approaches? Are you driven by collaboration, thriving in cross-functional teams and iterative cycles to uncover insights that lead to meaningful, impactful changes?

If so, we want you to join our mission-driven team in Bangalore to help us save more lives. At Laerdal, our goal is to save one million lives every year by 2030, and we need an experienced Design Researcher to help us achieve this ambitious vision.

In this role, youll leverage your expertise to deeply understand the needs of our users, customers, partners, and internal teams, ensuring that we act on these insights to shape impactful digital learning solutions for healthcare and emergency care.

• The research and design vision and goals.
• The success of the initiative and product (shared with the team)
• The user experience of the product.
• Continuous contributions to the research, design and overall initiatives.
• Help foster a culture of design and innovation, also outside of the design discipline.
• Mentor and lead junior researcher and designers in the team.
• Champion UX research in the company.

• Be a design facilitator within the team.

• Lead the ideation process and involve the whole team and stakeholders in the conceptual work and solution.
• Ensure divergence in the exploration of alternatives.
• Be comfortable with many different prototyping tools, from low to high fidelity and use creative ways of prototyping for different and challenging situations.
• Champion and coach design thinking within the team.

• Understand and champion the user experience of the solution.

• Consider the whole journey over time as the user interacts with the solution, the partners, and the whole company over the lifetime of the solution.
• Understand the business constraints of the solution (technology limitations, timelines, budget) and make sure the design incorporates those constraints at an early phase of the process.
• Focus on usability and accessibility of the solution over aesthetics and “pixel perfect” mindsets.

• Team up with the product team to actively participate in the delivery work, test, and validation of the solution.

• Work with the product owner to refine and iterate on the User Stories, ensuring they reflect the design of the solution and its different components.
• Work iteratively with the designers to ensure he/she has the right input to deliver great experience and interfaces.
• Test the usability of the working solution, by both qualitative and quantitative means, and iterate with working solutions and with real end-users.

• Practice ownership for the initiatives and product.

• Continuously practice ownership of the solution and pursue every opportunity to delivering the solution on agreed time, at the agreed quality and at the agreed cost. Balance the need for making smaller improvements here and now, with the bigger vision for an attractive more long-term future solution.

Bonus

• Interest and experience in healthcare or medical fields.
• Interest and experience in learning and education, e.g., EdTech.

Qualification and Skills

• Bachelor’s or master’s degree or equivalent in design or research.
• 3-5 years of relevant experience, ideally with experience in UX/digital design and service design
• Ability to have fun, grow and learn.

Fluent in English, written and spoken