Job
Description
As a Senior Delivery Manager (Production Support and DevOps) at our organization, your role will involve ensuring the smooth and reliable operation of production systems and applications. You will act as a point of contact for incidents and lead the efficient resolution of issues. Your responsibilities will include: - Monitoring and Troubleshooting: Continuously monitor systems and applications for performance issues, incidents, and alerts, and proactively respond to incidents. - Issue Resolution: Diagnose and resolve production issues using advanced troubleshooting techniques. - Root Cause Analysis: Perform in-depth analysis to identify the root causes of incidents and prevent recurrence. - Documentation and Communication: Create and maintain documentation related to production issues and resolutions, and effectively communicate with stakeholders. - Incident Management: Oversee the incident management process, including prioritization, escalation, and resolution. You will also be responsible for: - Performance Monitoring: Monitor system performance metrics, identify bottlenecks, and recommend solutions for performance optimization. - Process Improvement: Implement and maintain processes and procedures to improve production support efficiency and reduce downtime. - Automation: Identify and implement automation opportunities to streamline repetitive tasks. - Data Analysis: Analyze data related to production performance and incident trends. Additionally, you will collaborate with development, operations, and other teams, provide regular reports on system performance, and participate in on-call rotations for after-hours support. Your technical skills should include excellent knowledge of ServiceNow, NewRelic, AWS Cloud, Application, System, Network, Cloud, and DevOps. With a minimum of 12 years of experience, ITIL and AWS certifications are desired. We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. As a Senior Delivery Manager (Production Support and DevOps) at our organization, your role will involve ensuring the smooth and reliable operation of production systems and applications. You will act as a point of contact for incidents and lead the efficient resolution of issues. Your responsibilities will include: - Monitoring and Troubleshooting: Continuously monitor systems and applications for performance issues, incidents, and alerts, and proactively respond to incidents. - Issue Resolution: Diagnose and resolve production issues using advanced troubleshooting techniques. - Root Cause Analysis: Perform in-depth analysis to identify the root causes of incidents and prevent recurrence. - Documentation and Communication: Create and maintain documentation related to production issues and resolutions, and effectively communicate with stakeholders. - Incident Management: Oversee the incident management process, including prioritization, escalation, and resolution. You will also be responsible for: - Performance Monitoring: Monitor system performance metrics, identify bottlenecks, and recommend solutions for performance optimization. - Process Improvement: Implement and maintain processes and procedures to improve production support efficiency and reduce downtime. - Automation: Identify and implement automation opportunities to streamline repetitive tasks. - Data Analysis: Analyze data related to production performance and incident trends. Additionally, you will collaborate with development, operations, and other teams, provide regular reports on system performance, and participate in on-call rotations for after-hours support. Your technical skills should include excellent knowledge of ServiceNow, NewRelic, AWS Cloud, Application, System, Network, Cloud, and DevOps. With a minimum of 12 years of experience, ITIL and AWS certifications are desired. We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
