Senior Customer Support Executive

• Job Summary

We are looking for enthusiastic and customer-focused executives to support Lynk users through phone calls, follow-ups, and customer service activities. The selected candidates will help users understand the Lynk platform, resolve basic queries, improve user engagement, and ensure a positive customer experience.

Key Responsibilities

• Make outbound calls to prospective users and existing users as required.
• Handle inbound calls and respond to customer queries professionally.
• Explain Lynk app features, registration, onboarding, and account usage.
• Assist users with basic login, profile, wallet, payment, and app-related queries.
• Follow up with users regarding registration, onboarding, and pending requests.
• Record calls, feedback, complaints, and follow-up details in the company's CRM or tracking system.
• Escalate technical issues, payment disputes, and account-related concerns to the appropriate team.
• Maintain professional communication and follow company calling scripts and SOPs.
• Meet assigned daily and monthly targets for calls, follow-ups, customer satisfaction, and issue resolution.
• Protect customer information and follow company privacy and data security policies.
• Coordinate with the operations, technical support, and management teams.

Required Skills

• Good verbal communication skills in Telugu and/or English; Hindi is an advantage.
• Basic computer knowledge and familiarity with mobile applications.
• Good listening, problem-solving, and customer-handling skills.
• Patience, professionalism, and a customer-first attitude.
• Ability to work with targets and rotational shifts, if required.
• Freshers may apply, subject to the company's hiring criteria.

Job Types: Permanent, Full-time

Pay: ₹120,000.00 - ₹180,000.00 per year

Benefits:

• Health insurance

Education:

• Bachelor's (Required)

Experience:

• tele sales: 1 year (Required)

Language:

• English (Required)

Work Location: In person