Senior Customer Solution Engineer

Senior Customer Solution Engineer

• Function : Customer Success
• Job Location : Whitefield, Bangalore
• Reporting to : Director - Customer Solutions

• Shift timings : US Timezone (4 PM - 1 AM IST)

About Us:

Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviewsall from a single, intuitive interface. With Zluri, organisations automate compliance readiness and ensure that the right people have the right access to the right applications at the right time, with minimal time and manual effort.

Role Summary:

Our Senior Solutions Engineer is a strategic role in which you will act as a trusted SME consultant to our customers, guiding their onboarding, implementation, and adoption of Zluri across a range of use cases. As a Senior Solutions Engineer, you would be responsible for managing a portfolio of accounts through the continuous life cycles of Onboarding, Integration, Adoption, Value, Happiness, Retention, and Advocacy.

hands-on experience as an Identity & Access Management, Identity Security and Governance expert

Key Responsibilities:

Onboarding and implementation of customers

1. Onboard new customers to the Zluri platform, aligning with the Customer Success team to understand business objectives and ensuring fast time to value
2. Configure Zluri platform features to meet customers business objectives
3. Set up and integrate Zluri SaaS and IAM/Automation tools with the customer applications
4. Utilize product and technology expertise to develop blueprints for newer/ongoing implementations
5. Providing proactive continuous post-onboarding engagement to monitor system performance, and data integrity, and provide recommendations on optimizing the implementation for optimal adoption and ROI
6. Providing proactive technical consulting and trusted advice to our customers with every engagement

Solutioning:

1. Work with customers and CSMs to troubleshoot and resolve issues, escalations, and product gaps, with proactive ownership
2. Deliver high-quality deliverables on time
3. Understand the customer's IT and security processes and landscape. Consult, ideate, and implement optimal IAM and automation solutions to our customers
4. Be the point of contact for new use cases, technical issues, escalations, and collaborate with the CSM, Product and engineering teams for your portfolio.
5. Product Adoption > Customer Retention

Qualification and Experience

• Education:

  Bachelor's / Master's degree in computer science, engineering, or a related field

• Experience:

  5-7 years of experience in solutions engineering/technical support

Soft Skills:

• Strong communication and interpersonal abilities, with the capability to engage effectively with the customer's senior management.
• Proven ability to work both independently and collaboratively within a team environment.

Technical Skills:

• Solid technical expertise with hands-on experience in Identity and Access Management (IAM), Active Directory, and Networking Concepts (e.g., SSO, SAML).
• Knowledge of Information Security, Data Privacy, Identity Security and Governance, Web Technologies, and Browser Extension and Desktop-based Deployments.
• Demonstrated experience in technical, customer-facing roles with a strong commitment to delivering high-quality consulting services.
• Proven ability to solve complex technical challenges through innovative and practical solutions.

Preferred Qualifications:

• 3+ years of experience in IAM, Cloud, Security, or SaaS architecture domain

Empowering Diversity, Championing Inclusivity

Zluri values diversity and inclusivity, fostering an environment where every individual feels welcome and respected. We are an Equal Opportunity Employer, providing fair consideration to all qualified applicants, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.