Senior CSA

Firstsource Solutions Ltd is looking for Senior CSA to join our dynamic team and embark on a rewarding career journey.
Responding to customer inquiries and resolving issues via phone, email, or chat. Providing accurate and relevant information to customers about products or services. Maintaining accurate and up - to - date customer records and documentation. Collaborating with other departments, such as sales and marketing, to ensure the timely and accurate delivery of products or services to customers. Handling customer complaints or issues and escalating them to supervisors or managers when necessary. Conducting customer satisfaction surveys and gathering feedback to improve the customer experience. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.