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Aditya Birla Group
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Senior Area Sales Manager

Posted 7 months ago. This role may no longer be accepting applications.

Senior Area Sales Manager

Aditya Birla Group

0 years

Rajasthan

Posted:7 months ago

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Job Description

Designation: Manager

Location: India Rajasthan Jaipur - Vaishali Nagar

Organization: Financial Services

Partner onboarding, Sales Planning & Management

Work with ZSM on devising the area sales plan and team approach for achieving targets, considering product-environmental factors, competitive forces and local trends, and cascade the same to the team(s)
Track industry and market developments, scanning the local market and competitive offerings on a periodic basis
Oversee end to end partner management by sales managers, guide for onboarding, activation, engagement at optimum levels to get desired business
Report on and direct team’s basis emerging trends and opportunities
Identifying target market to acquire referral partners who have vast customer base for business loans.

Customer Acquisition/ Engagement

Identify local business growth opportunities, drive expansion and new customer acquisition initiatives to create a book of targeted size
Work closely with team members, hand-holding critical/ complex transactions to ensure favorable closure with customer satisfaction
Communicate sales targets and provide team members clarity on business goals, role expectations, product characteristics and USPs to enhance effectiveness of sales efforts
Track cases in the complaint tracker/ escalations received, liaising with relevant stakeholders as required to drive satisfactory closure
Deploy efforts/ initiatives in consultation with ZSM, arising from customer satisfaction survey and resulting NPS (Net Promoter Score), targeting identified focus areas
Propose and deploy approved solutions and schemes to drive sales and enhance profitability, ensuring dual focus on sales expansion and cost optimization
Serve as a point of escalation and manage customer complaints/ grievances effectively, intervening especially for key relationships

Operational Effectiveness

To drive adoption of efficient business processes/ operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)
Manage local distribution across lending partners and referral partners, interfacing with senior/ critical partners/ stakeholders as required for smooth operations
Drive high performance by reinforcing focus on business and sales growth objectives, effective client engagement, monitoring sales operations and productivity metrics, and providing support and guidance as required
Drive the implementation of improved processes and best practices in order to enhance operational effectiveness, productivity and overall business impact

Cross-Selling across ABC products

Drive engagements with referral partners to enable cross selling of lending solutions to partner’s customer / network base.

Team and Internal Stakeholder Management

Guide and develop team members for enhanced customer acquisition and engagement efforts, helping them achieve superior performance standards and handholding where required
Nominate teams for relevant technical and behavioral trainings/ seminars and work on self-development initiatives
Proactively liaise with internal stakeholders for smooth cross-functional coordination and alignment towards achievement of business objectives

Skills Required

onboarding planning scanning management engagement report drive transactions effectiveness score targeting escalation sourcing lending interfacing monitoring metrics support network development coordination

Work Mode

On-site

Job Type

Part Time

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