Senior Analytics Engineer

Who We Are:

unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

What you'll do:

• Utilize advanced data analytics techniques to extract actionable insights from large and complex datasets.
• Collaborate with stakeholders to identify and define key business questions and objectives.
• Design and develop data models, algorithms, and visualizations to effectively communicate findings and recommendations to both technical and non-technical stakeholders.
• Conduct thorough analysis of customer and market data to identify trends, patterns, and opportunities for business growth.
• Collaborate with product teams to develop and optimize data-driven product features and enhancements.
• Work closely with data engineering teams to ensure data integrity, quality, and availability for analysis.
• Provide mentorship and guidance to junior analysts, fostering their professional growth and development.
• Stay up to date with industry trends and emerging technologies in data analytics and contribute innovative ideas to enhance our analytical capabilities.
• Support the development and implementation of data governance practices and policies.
• Collaborate with internal teams to define and track key performance indicators (KPIs) and metrics.

Who you are:

• Bachelor's degree in a relevant field such as computer science, mathematics, statistics, or a related discipline. A master's degree is a plus.
• 5+ years of experience in data analysis or a similar role, preferably in the technology, marketing, or SaaS industry.
• Proficiency in SQL and experience with data manipulation, extraction, and analysis using SQL based tools.
• Strong programming skills in Python, R, or other relevant languages for data analysis and statistical modeling.
• Experience with data visualization tools such as Tableau, Power BI, or similar platforms.
• Solid understanding of statistical analysis techniques and their practical application.
• Familiarity with cloud-based data platforms (e.g., AWS, Google Cloud Platform) and their associated services.
• Excellent problem-solving skills and ability to work with large and complex datasets.
• Strong communication and presentation skills, with the ability to convey complex ideas to both technical and non-technical audiences.
• Proven ability to work collaboratively in cross-functional teams and manage multiple projects simultaneously.
• Experience with email marketing, digital marketing analytics, or customer analytics is a plus.
• Knowledge of data privacy and security regulations (e.g., GDPR, CCPA) is desirable.