Senior Analyst - Transfer Agency

Role The department is responsible for client and investor document management, processing and quality checking of transactions (or where this work is processed offshore, oversight) and updating the registers of our clients mutual funds in response to investor instructions. Principal Responsibilities Responsible for the Registration and AML processing and or QC Coach and mentor new partners who join the team or are trained in new sub functions. Assist on the queries and liaise with other departments where necessary To work closely with the Technical Coordinator and Team Leader to review the process for gaps if any and suggest improvements. Maintain a close working relationship with other areas to ensure smooth process flow. Detail understanding of end to end process and strive to develop into a Subject Matter Expert. Fulfil additional, relevant, tasks appropriate to the role and business requirements ACCountabilities Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role. Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled. Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties. RELATIONSHIPS Internal Key Stakeholders- Relationship Managers- Management Team- Internal Clients Qualifications / Skills / Experience Demonstrate a good understanding of Operations processes and its upstream down stream activities. Demonstrate a detailed working knowledge of Dealing and Registration Ability to review and resolve complex issues working under pressure meeting challenging deadlines Customer Service experience Excellent planning and organisation skills with a flexible approach to work Ability to work on own initiative Effective verbal reasoning and numeric skills (Essential) Good keyboard skills to include MS Excel and ability to learn systems used within the business (Essential) Experience in working with Multi Currency companies Extensive knowledge of collective investment scheme administration and the regulatory environment is highly desirable Knowledge and understanding of FSA / HMRC regulatory Environment CORE COMPETENCIES Interpersonal ( relationship building, respectful, problem solving and understanding ) Communication ( listening skills, oral communication skills, information sharing and written communication skills ) Self-management ( adaptability, integrity, learning and trust builder ) Motivation ( closure and result seeking ) Thinking ( decision making, idea generation, inclusion and problem solving ) Organisational Knowledge ( current knowledge, knowledge and understanding ) Client Service and Quality ( quality, relationship building and client satisfaction ) Administration ( coordination, execution, planning and time management ) Leadership ( direction, idea generation, knowledge sharing and team recognition )