Senior Analyst Operations Pension Risk Transfer

As a Senior Analyst, Operations, your role will involve executing transactions according to prescribed guidelines and timelines. You will follow all predefined procedures to meet SLA targets and exceed performance parameters within the company's guidelines, policies, and norms. Additionally, you will be responsible for resolving individual cases requiring re-work to ensure high C-Sat scores from end users. In your work area, you will be encouraged to come up with new ideas for improvement. It is essential to identify personal learning goals, utilize both formal and informal learning mechanisms, and prioritize learning. Setting challenging goals for yourself and demonstrating a sense of urgency to deliver on these goals in a timely and efficient manner is crucial. Attention to detail and a focus on delivering outputs correctly the first time and in a timely manner are key aspects of this role. **Key Responsibilities:** - Execute transactions based on guidelines and timelines - Follow predefined procedures to meet SLA targets - Resolve individual cases requiring re-work - Identify and implement ideas for process improvement - Set and achieve challenging goals - Prioritize learning and personal development - Focus on delivering high-quality outputs in a timely manner **Qualifications Required:** - 1-3 years of experience in Operations - Good communication skills with a neutral accent - Proficiency in MS Office tools - Bachelor's degree (Non-Technical) - Rich experience in using US Insurance platforms - Hands-on experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement - Critical thinking skills, Quick Learner, Flexible mindset - Openness to Night Shifts - Proficiency in Excel and typing (Minimum 35 WPM) - Good English written and listening skills Please note that proficiency in Excel and typing skills are essential for this role, with a minimum typing speed of 35 words per minute. Additionally, strong English written and listening skills are preferred.,