Senior - AI Chatbot Tester

As a Senior - AI Chatbot Tester, your role involves architecting the test design and test plan specifically tailored for AI and chatbot testing, ensuring comprehensive coverage across scenarios. You will have hands-on experience in testing conversational AI systems, including NLP model behavior intent recognition, and response validation. Your responsibilities also include leading AI and chatbot testing efforts for Microsoft Copilot Chat across various access points such as Teams, Outlook, Web, and Mobile. You will define and implement a functional testing approach focusing on response accuracy, contextual relevance, and accessibility. Additionally, conducting manual and exploratory testing to validate Copilot's AI-driven interactions, ensuring consistency and usability will be part of your role. Furthermore, identifying areas for automation of regression and accuracy validation and collaborating with automation teams to implement solutions are essential tasks. Key Responsibilities: - Architect test design and test plan for AI and chatbot testing - Test conversational AI systems including NLP model behavior intent recognition - Lead AI and chatbot testing efforts for Microsoft Copilot Chat - Define and implement a functional testing approach focusing on response accuracy - Conduct manual and exploratory testing to validate Copilot's AI-driven interactions - Identify areas for automation of regression and accuracy validation Qualifications Required: - 5-8 years of experience in AI & Chatbot testing, functional validation, and quality assurance - Graduation in a related field In addition to the job role and responsibilities, the Job Code is GO/JC/1395/2025, and the Recruiter Name is Sheena Rakesh.,