Client Implementation & Onboarding
- Lead end-to-end client 3DS implementations, including onboarding, integration,
testing, and go-live for 3DS solutions.
- Collaborate with cross-functional teams to tailor 3DS solutions to client needs.
- Provide hands-on technical support for high priority implementations ensuring
seamless deployments.
- Take ownership of implementation delivery, ensuring projects are completed on
time and to the highest standards.
Process Improvement & Documentation
- Develop and maintain comprehensive documentation, including implementation
guides, best practices, and troubleshooting procedures.
- Refine implementation frameworks and define best practices to enhance
operational efficiency.
- Continuously review and refine documentation to ensure accuracy and relevance
as technologies evolve.
- Standardize reporting and metrics to track implementation success.
- Stay ahead of industry trends and regulatory updates, ensuring processes and
documentation align with latest EMV 3DS standards and PCI DSS Compliance.
Technical Expertise & Leadership
- Lead complex client engagements, providing expert advice on EMV 3DS 2.x
protocols and optimising authentication journeys.
- Act as a key technical resource for internal teams and clients, providing
advanced troubleshooting and issue resolution.
- Identify and implement improvements to enhance the scalability, performance
and quality of 3DS solutions.
Stakeholder Collaboration
- Serve as main technical point of contact for clients, ensuring consistent
communication of requirements, progress, and key milestones.
- Collaborate with product, engineering, and compliance teams to align 3DS
services and implementation processes with evolving business needs.
- Work closely with leadership to provide insights on team performance,
implementation bottlenecks and improvement areas.
- Work closely with third party providers to optimise solutions.
Team Mentoring & Development
- Mentor and train team members on 3DS implementation best practices and
process.
- Allocate tasks and ensure team meets implementation timelines and quality
standards.
- Foster a culture of collaboration, continuous learning and knowledge sharing
within the team.
- Act as escalation point of contact for complex implementation challenges,
ensuring prompt resolution.
Required
- Extensive experience in implementing 3DS or payment authentication solutions,
with a focus on client onboarding and technical support.
- Strong understanding of EMV 3DS 2.x protocols, PCI DSS compliance, and
payments industry.
- Experience in creating and managing technical documentation, including process
workflows and client-facing guides.
- Excellent project management skills, with the ability to manage multiple client
implementations concurrently.
- Leadership experience with a proven track record of managing and mentoring
teams.
Preferred
- Experience with global card schemes (Visa, Mastercard).
- Experience in process improvement initiatives, including Lean or Six Sigma
methodologies.
Key Skills
- Exceptional communication and stakeholder management skills, with the ability to
convey complex information clearly to technical and non-technical audiences.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
- Ability to work independently and lead cross-functional teams in a fast-paced
environment.
- Proactive and innovative mindset, with a focus on continuous improvement and
knowledge sharing.
Skills: emv,implementation experience,authentication,documentation,fintech,onboarding,3ds,compliance
