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Technical Support Lead Tycho Technologies

4.0 - 8.0 years

0 Lacs

noida, uttar pradesh

On-site

Role Overview: As the Technical Support Team Lead at Tycho, you will be responsible for overseeing the daily operations of the technical support team while actively participating as a member of the team. You will collaborate with the Director of Customer Success to provide exceptional support to customers via phone, email, and chat. Your role involves leading by example, organizing work, generating reports, managing escalations, handling ad hoc projects, and contributing to training initiatives. Key Responsibilities: - Supervise the day-to-day activities of the Technical Support Team. - Serve as a senior agent to enhance customer satisfaction through support services. - Mentor and provide gu...

Posted 2 days ago

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