Customer Support Engineer Navidiz Software Solutions Private Limited

0.0 - 4.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Customer Support Engineer at Novade Software Solutions, you will play a crucial role in ensuring prompt and efficient support for customers using Novade software. You will be responsible for gathering the right information, setting up projects, digitalizing manual processes, and providing training to users. Your main goal is to improve productivity, quality, and safety in construction projects through the use of our solutions. To excel in this position, you should hold an engineering degree with a specialization in Civil/EEC/EEE. Freshers are welcome to apply. Familiarity with reading technical drawings, knowledge of software used in the construction industry, and a basic understanding of building processes are advantageous. Proficiency in using technology, mobile apps, and cloud services relevant to construction is essential. Experience in a Customer Support role for similar software and familiarity with construction processes like inspection and handover of building projects are valuable assets. In addition to technical skills, soft skills such as good communication in English, attention to detail, self-drive, positive work attitude, and a willingness to learn are highly valued. Being a resident of Chennai is a plus but not mandatory. Joining our team offers attractive benefits including a competitive package, health insurance, paid time off, and growth opportunities into roles like Software Development, Testing, and Sales. We are a well-funded company with a supportive leadership team and a nurturing work environment that fosters individual growth and well-being. If you are passionate about the construction industry and eager to contribute to our mission of transforming construction projects, we encourage you to apply for this full-time, permanent position. Please send your resume in Word format to HR at Navidiz via email at biz-ops@navidiz.com. For more information about Novade products, visit www.novade.net. We look forward to reviewing your application and discussing this exciting opportunity with you.,

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Associate SAP Basis Consultant SAP

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As an Associate Digital Customer Engagement Manager (dCEM) at SAP, your primary responsibility will be ensuring seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by European customers through a Shared Services model. You will drive the sales to delivery handover and customer onboarding process, covering all technical and project aspects such as IP ranges, Load Balancer setup requirements, and VPN networks. Additionally, you will handle support tickets, bridging customer queries with the technical operations team, ensuring periodic service reviews to track service quality, and orchestrating service delivery according to agreed SLAs and KPIs. Your role will involve supporting customers on technical queries and requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement. You will proactively monitor tickets, handle issues, support de-escalations of critical customer situations, and contribute to customer Go-Lives, Release Upgrades, and maintenance activities. To be successful in this role, you should have a background in engineering with at least 1+ year of work experience as a SAP technical consultant in a customer-facing/supporting role, particularly in IT services in a Cloud environment. Strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, and various databases (HANA, ASE, Sybase, Oracle) is required. Hands-on experience with SAP Basis activities, technical support in Cloud environments, hyperscalers, OS/DB migration, SAP release upgrades, and infrastructure updates is essential. You should also possess technical and application expertise in different cloud solutions, excellent customer focus, networking, relationship building, results-driven mindset, self-organization skills, and decision-making abilities. Experience in working with cross-cultural and cross-functional teams or individuals will be advantageous. The SAP Enterprise Cloud Services (ECS) team is dedicated to helping SAP customers transition to the cloud seamlessly. ECS provides real-time cloud platform operation, infrastructure, and managed services with a focus on fast time-to-value at reduced cost and risk. As part of the Client Delivery Engagement Shared Services unit in ECS, you will contribute to the adoption of the S/4H Private Cloud solution by customers through standardized and automated delivery approaches. At SAP, we believe in a culture of inclusion, health, and well-being, with flexible working models to ensure that every individual, regardless of background, feels included and can perform at their best. We are committed to creating a diverse and equitable workplace where all talents are unleashed, and every challenge finds its solution. If you are ready to bring out your best and make a difference in the world of technology, consider joining SAP as an Associate Digital Customer Engagement Manager and be part of a purpose-driven and future-focused team dedicated to personal and professional growth.,

Posted 1 week ago

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