10.0 - 12.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Head of Customer Experience About us : It's an amazing time to join Pocket FM as we continue shaping the future of audio entertainment both in India and beyond. We are front-ending the category creation for the audio OTT landscape and building the largest repository of audio streaming content across formats like audio series, audiobooks and podcasts, through our unique storytelling approach. We are reimagining the traditional audio pattern to build an internet-scale platform and bring together communities to share stories and spread knowledge. Our mission is to give voice to stories and wisdom. Pocket FM has grown to 15 million MAL (monthly active listeners), spending an average of over 100 ...

Posted 3 days ago

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Principle Service Desk Product Owner Kantar

8.0 - 10.0 years

0 Lacs

bengaluru, karnataka, india

On-site

About Us :- Kantar is the world's leading marketing data and analytics business and an indispensable brand partner to the world's top companies, including 96 of the world's 100 biggest advertisers. We have a complete, unique and rounded understanding of people around the world: how they think, feel and act, globally and locally in over 90 markets. About the job:- As a Service Desk Product Manager, you'll lead the transformation of our IT support model into a modern, AI-enhanced, user-first experience. Working across internal teams and external partners, you'll shape a roadmap that prioritises intelligent automation, self-service, and proactive support. This role sits at the heart of Kantar's...

Posted 1 month ago

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Head of Customer Experience Supertails

4.0 - 6.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Job Title: Head of Customer Experience/Support Location: Bangalore, India Reports to: Founder Department: Customer Experience/Support Job Summary: Supertails is seeking a highly strategic and customer-centric leader to head our Customer Experience/Support team. The ideal candidate will drive initiatives that enhance customer satisfaction, improve support efficiency, and foster long-term relationships with pet parents. This role requires a deep understanding of customer needs, data-driven decision-making, and the ability to collaborate across departments to deliver an exceptional experience for pet parents and their companions. Key Responsibilities: Strategic Leadership: ? Develop and impleme...

Posted 1 month ago

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Head - Customer Experience and Customer Service Michael Page

0.0 years

0 Lacs

delhi, india

On-site

Leadership role Wealth Creation Opportunity Job Description Customer Experience Strategy & Execution Define and execute a comprehensive customer service and experience roadmap across digital and offline channels Drive customer-centric culture across the organization and act as the voice of the customer internally Design and implement KPIs for customer service (CSAT, NPS, FCR, AHT, etc.) Team Leadership & Governance Lead and scale a high-performing team across voice, email, chat, social, and in-app channels Set up training, quality, and performance monitoring frameworks to ensure service consistency and excellence Build and manage in-house and outsourced service capabilities, including vendor...

Posted 2 months ago

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Senior Service Delivery Manager Lauren

8.0 - 10.0 years

0 Lacs

Mumbai, Maharashtra, India

Remote

Location - Prabhadevi, Mumbai Job Description 8+ years of experience in IT service delivery, with at least 3 years in an SDM role . Strong knowledge of ITIL framework and service management best practices. Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. Excellent stakeholder management, communication, and leadership skills. Experience working in an IT-managed services or outsourcing environment. Ability to handle high-pressure situations and manage escalations effectively. Strong analytical and problem-solving skills with a focus on continuous improvement. Travel may be required based on business needs. Flexibility to wor...

Posted 3 months ago

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