Head - Customer Experience and Customer Service Michael Page

0.0 years

0 Lacs

delhi, india

On-site

Leadership role Wealth Creation Opportunity Job Description Customer Experience Strategy & Execution Define and execute a comprehensive customer service and experience roadmap across digital and offline channels Drive customer-centric culture across the organization and act as the voice of the customer internally Design and implement KPIs for customer service (CSAT, NPS, FCR, AHT, etc.) Team Leadership & Governance Lead and scale a high-performing team across voice, email, chat, social, and in-app channels Set up training, quality, and performance monitoring frameworks to ensure service consistency and excellence Build and manage in-house and outsourced service capabilities, including vendor...

Posted 2 weeks ago

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Senior Service Delivery Manager Lauren

8.0 - 10.0 years

0 Lacs

Mumbai, Maharashtra, India

Remote

Location - Prabhadevi, Mumbai Job Description 8+ years of experience in IT service delivery, with at least 3 years in an SDM role . Strong knowledge of ITIL framework and service management best practices. Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. Excellent stakeholder management, communication, and leadership skills. Experience working in an IT-managed services or outsourcing environment. Ability to handle high-pressure situations and manage escalations effectively. Strong analytical and problem-solving skills with a focus on continuous improvement. Travel may be required based on business needs. Flexibility to wor...

Posted 1 month ago

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