Customer Service Team Leader Anand Rathi Global Finance Limited

10.0 - 15.0 years

0 Lacs

india

On-site

Key Responsibilities Lead the customer service team across branches and digital platforms to ensure consistent service delivery. Develop and implement customer service policies, processes, and SLAs to ensure prompt query resolution and complaint management. Monitor customer satisfaction levels and implement initiatives to improve Net Promoter Score (NPS) and retention. Manage escalation handling, ensuring resolution within defined timelines as per RBI/NBFC guidelines. Collaborate with Sales, Operations, Collections, and Risk teams to streamline customer communication. Implement training and coaching programs for service staff to enhance customer interaction quality. Ensure regulatory complia...

Posted 4 days ago

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Service Desk Team Lead Arm

5.0 - 7.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Job ID 2025-14069 Date posted 18/08/2025 Location Bengaluru, India Category IT Job Overview We are seeking a versatile, driven individual with superb communication and decision-making skills, and a passion for best-in-class customer service to join a successful Service Desk team within Arm&aposs IT department. By providing exceptional, timely, and effective first-line support to Arm&aposs employees and partners, you will have a measurable impact on the success of Arm. As well as providing exemplary support to users, you will lead a team of around 10 Service Desk agents, ensuring we meet SLAs and XLAs, identifying opportunities for growth and improvement, and coaching your teams to be the bes...

Posted 1 month ago

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