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Technical Support Lead Phenom

5.0 - 9.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Technical Support Lead at Phenom, you will be responsible for becoming an Integration Experience (IX) Subject Matter Expert within the Global Customer Care team. Your role will involve delivering exceptional support to customers, focusing on solving client problems, addressing escalations, providing proactive advice, contributing to product enhancements, and creating self-help assets. You will collaborate with various teams within the organization and wear multiple hats to ensure a phenomenal customer experience. Key Responsibilities: - Monitor and handle customer requests, troubleshoot and resolve issues, develop support documentation, and continuously seek ways to enhan...

Posted 1 month ago

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