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Senior Analyst Technology Operations MassMutual India

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Senior Analyst, Operations, your role involves executing transactions according to guidelines and timelines to meet SLA targets and exceed performance parameters within company norms. You will resolve individual cases requiring re-work to ensure high Customer Satisfaction (C-Sat) scores. Additionally, you will: - Come up with new ideas to enhance your work area - Identify personal learning goals and prioritize learning through formal and informal mechanisms - Set challenging goals, deliver on them with a sense of urgency, and focus on delivering accurate outputs in a timely manner - Conduct training for the team to ensure skill development - Support the Account Manager in training team ...

Posted 3 weeks ago

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