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5.0 - 8.0 years
2 - 7 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Job description Hiring for Selenium with java Automation Testing with experience range 5 to 9 years. Mandatory Skills: Selenium with java Automation Testing, (Developed, developing, Test cases Test Scripts) Education: BE/B.Tech/MCA/M.Tech/MSc./MSts Interview Mode - vC Location: , Gurgoan, Delhi/NCR, Great Noida
Posted 1 month ago
3.0 - 8.0 years
3 - 8 Lacs
Hyderabad, Chennai, Bengaluru
Hybrid
Job description Hiring for Selenium with java Automation Testing with experience range 5 to 9 years. Mandatory Skills: Selenium with java Automation Testing, (Developed, developing, Test cases Test Scripts) Education: BE/B.Tech/MCA/M.Tech/MSc./MSts Interview Mode - Face to Face Interview
Posted 1 month ago
5.0 - 9.0 years
7 - 11 Lacs
Thiruvananthapuram
Work from Office
About the Job At in-tech, we are working to make mobility more sustainable and more intelligent, As a specialist in electronics and software for the past 20 years, in-tech develops innovative solutions for automotive, rail and other industrial sectors As a strategic development partner, we assist global OEMS through the entire product lifecycle, A dynamic and fast-growing engineering company headquartered in Munich, Germany employing around 2350 employees globally across 20 project locations in 8 countries, Our India location Kochi is our first location specializing in Automotive Electronics, focusing on the development of autonomous, electric and connected vehicles for the future, Now, as part of the Infosys family, were expanding our engineering services across multiple new delivery sectors and locations, working in close collaboration with Infosys teams on the engineering projects of the future, Our India locations are the best of our India and European working cultures combined to deliver a workplace environment that is unique to in-tech, that ensures our engineering teams have great team spirit and a positive place to work, Were excited to invite applications for the role QA Lead with Java Selenium, for a project in Trivandrum, offering an onsite and hybrid working model If you're ready to contribute your expertise and grow in a flexible work environment, we'd love to hear from you! Responsibilities As a QA Test Lead, you will act as a validation and quality assurance expert and review the functionality of existing systems, You will conduct requirement analysis, define test strategy & design and lead execution to guarantee superior outcomes, You will also be required to design an optimal test environment to simulate real-time scenarios, You will have to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clientsbusiness needs Requirements The ideal candidate should have at least 5-10 years of hands-on experience working in software testing or Quality Assurance (QA) roles, Proficiency in Selenium is required for automated testing of applications, The candidate should have experience creating and executing automated tests using Selenium WebDriver, including scripting, test case creation, and debugging, Knowledge of integrating Selenium with tools like Maven or Jenkins for continuous integration is highly beneficial, Strong programming skills in Core Java are necessary for writing test scripts, creating automation frameworks, and developing custom solutions, The candidate should be proficient with Webservices (API) test Automation using Rest Assured, TestNG Familiarity with managing test cases, bug tracking, and versioning in TFS will be crucial for effective project tracking and reporting, Experience designing and implementing robust QA frameworks that support automated testing processes, Knowledge of latest testing frameworks including but not limited to Playwright, Cypress etc Apply with us If you have the experience, team spirit and are looking for a great place to work, then start your job with us, As part of our dedication to the diversity of our workforce, in-tech is committed to equal employment opportunity without regard for age, race, colour, national origin, gender, ethnicity, protected veteran status, disability, sexual orientation, gender identity, or religion,
Posted 1 month ago
5.0 - 8.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Required Skills: Strong experience with Appium framework (preferably Appium 2.0). Proficiency in Selenium WebDriver for web test automation. Experience working with client-specific/custom automation frameworks . Good understanding of mobile automation testing across platforms (Android/iOS). Familiarity with tools such as TestNG, JUnit, Git, Jenkins, or similar CI/CD tools. Ability to write clean, maintainable, and scalable test code. Excellent debugging and troubleshooting skills. Good to Have: Knowledge of REST API testing. Experience with performance or security testing tools. Exposure to Agile/Scrum development environments. Roles and Responsibilities Under general supervision, develops, codes, test, and debugs new software or enhancements to existing software customers. Requires good understanding of business application. Works with technical staff to understand problems with software and resolve them. Resolves customer complaints with software and responds to suggestions for improvements and enhancements from customers. May assist in development of software user manuals. Demonstrates software. Note: If the incumbent is responsible for the development of software for internal use, please match to a position in the Application Development sub-family grouping.
Posted 1 month ago
1.0 - 3.0 years
25 - 30 Lacs
Mumbai
Work from Office
Should have experience in Automation Testing Should have experience in Banking Should have experience in Selenium Should have experience in JAVA Automation testing and CI/CD experience Good to have : KATALON
Posted 1 month ago
2.0 - 3.0 years
25 - 30 Lacs
Mumbai, Navi Mumbai
Work from Office
Automation Engineer with 2 to 3 year of Experience in Katalon Automation skill set - Katalon experience in Web automation - Katalon Good communication / interactive skill Automation script creation/ modification Automated script execution Defect logging for automation related issues Good to have experience in Lending knowledge
Posted 1 month ago
1.0 - 3.0 years
25 - 30 Lacs
Mumbai
Work from Office
Test case design Test case execution Analysis of requirment document Understanding in Health or Motor or Both Insurance/ Claim understanding Ability to create Daily status Report"Mandetory- work from client office
Posted 1 month ago
1.0 - 3.0 years
25 - 30 Lacs
Mumbai, Navi Mumbai
Work from Office
candidate must have knowledge about automation skills required for API, Web and Mobile automation Capture Object Repository (OR) Creation of Automation scripts Creation & maintenance of Test data containers Setup of Automation Framework Integrate into the Test Automation framework Reporting of automation challenges / issues to stakeholders Script Review and Management Dry testing of automation scripts
Posted 1 month ago
3.0 - 5.0 years
25 - 30 Lacs
Mumbai
Work from Office
Should have experience in Automation Testing Should have experience in Banking Should have experience in Selenium Should have experience in JAVA Automation testing and CI/CD experience Good to have : KATALON
Posted 1 month ago
3.0 - 6.0 years
25 - 30 Lacs
Mumbai, Navi Mumbai
Work from Office
candidate should have experience payments, MT Message, payments, MT msg, iso skill Ensure successful test case execution maintaining the organizations quality standards Maintain work allocation and reporting structure Maintain document repository of all test results and project level changes Maintain workplace discipline and adhere to organization standards Provide status updates on daily, weekly, monthly basis to test manager and Project Manager Ensure successful test case execution maintaining the organizations quality standards Maintain work allocation and reporting structure Maintain document repository of all test results and project level changes Maintain workplace discipline and adhere to organization standards Provide status updates on daily, weekly, monthly basis to test manager and Project Manager
Posted 1 month ago
3.0 - 6.0 years
25 - 30 Lacs
Mumbai, Navi Mumbai
Work from Office
Finacle resources Setup of Automation Framework Understanding customer requirement Project Management - Effort Planning Script Review and Management Capture Object Repository (OR) Creation of Automation scripts Creation & maintenance of Test data containers Setup of Automation Framework Integrate into the Test Automation framework Reporting of automation challenges / issues to stakeholders Script Review and Management Dry testing of automation scripts
Posted 1 month ago
3.0 - 5.0 years
25 - 30 Lacs
Mumbai
Work from Office
Ensure successful test case execution maintaining the organizations quality standards Maintain work allocation and reporting structure Maintain document repository of all test results and project level changes Maintain workplace discipline and adhere to organization standardsProvide status updates on daily, weekly, monthly basis to test manager and Project Manager
Posted 1 month ago
4.0 - 7.0 years
9 - 13 Lacs
Bengaluru
Work from Office
About Lumen Technologies Lumen Technologies is a global technology company that delivers innovative communication and network solutions. Our mission is to empower businesses and individuals to connect, grow, and thrive in the digital age. With a focus on customer experience and operational excellence, we strive to provide cutting-edge solutions that meet the evolving needs of our customers. Requirements: knowledge of VOIP switches/routing of wireless and wireline networks, ability to use LEC web tools. Understand all ASR ordering requirements. Able to translate transport requests into ASR submissions. Description: • Proficient in Basic Telecom concepts • Good knowledge of POI architecture, building, and voice traffic planning Good knowledge of vendor orders ASR writings and Design. Responsible for Various work functions in support of the network provisioning team. • Designing and augmenting DS1 circuitry for existing or new POI connectivity and coordinating circuit installation between the vendor and operation teams. • managing the order process, which includes tracking, validating engineering, documenting, and publishing daily reports. Maintain circuit inventory in XNG Client/Granite database. Issue ASRs to LEC using LEC web tools. Processes all ASRs, provides FOCs and DLRs and completes the ASR process. • Ability to analyze and understand the issue to provide timely feedback or solutions. Good Communication Skills: Liaising with clients to determine the project’s objectives. Ability to communicate with various stakeholders and drive the project to completion. Microsoft Skills: Excel with Pivot tables, Formulas, and VBA Coding Good to have: Additional skills in automation for regular jobs Shifts: 5-30 PM to 2-30AM. We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately.
Posted 1 month ago
6.0 - 8.0 years
15 - 25 Lacs
Noida
Work from Office
Title: Sr./Lead Software Testing Desired Experience: 57 years Required Educational Qualification: B.E. / B.Tech / M.Tech / MCA Job Objective: A Sr./Lead will define, promote, and implement the testing model to develop, drive, and execute a high-level QMS to improve the system and manage the impact quality. Job Description: In this role you will : Define test strategy to deliver bug free products with development of automated test strategies with defined measurable metrics to gauge progress against objective QA goals. Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. Mentor the team, analyze training needs and lead the way in helping the team continuously improve, sharing knowledge, experience and insights to help them grow both as a team and as individuals. Collaborate with product and cross teams in an agile environment and suggest appropriate changes with a deep understanding of the product, benefiting the end users. Focus on establishing a test pyramid model for automation. Required Skills: Automation testing experience using Selenium Web Driver, JAVA, TestNG and build tools like Maven/ANT/Gradle. Hands-on experience in delivering high quality products and test automation with zero live bugs. Deep understanding of industry best practices and domain knowledge of QA methodologies, tools, and processes. Experience working with teams to identify and define appropriate test scenarios in agile environments. Should have developed automation frameworks with the intent of high ROI of automation. Working experience on docker and Jenkins Exposure in managing and developing the teams' working practices and in defining the teams technical direction, along with being involved in all areas of delivery.
Posted 1 month ago
3.0 - 8.0 years
2 - 7 Lacs
Hyderabad
Work from Office
Job Title: Selenium Automation Test Engineer Job Type : Full-Time Department : Senior Quality Assurance Job Summary: We are seeking an experienced Automation Test Engineer with a strong background in Selenium automation and a working knowledge of Katalon Studio as an added advantage. The candidate will be responsible for developing and maintaining automation test scripts and ensuring high-quality software releases. Key Skills & Expertise: 1. Automation Testing: Proficient in designing, developing, and maintaining scalable and reusable test automation frameworks using Selenium WebDriver. 2. Programming Languages: Strong coding skills in Java, with clean and maintainable code practices. 3. Frameworks & Tools: Hands-on experience with TestNG, JUnit, PyTest, Maven/Gradle, and BDD tools like Cucumber or SpecFlow. 4. CI/CD Integration: Experience integrating automated test suites with CI/CD pipelines using Jenkins, GitLab CI, or Azure DevOps. 5. Version Control: Proficient in using Git for source code management and version control in collaborative environments 6. Bug Tracking & Test Management: Familiar with JIRA, TestRail, Zephyr, or similar tools for defect tracking and test case management. 7. API Testing: Solid understanding and hands-on experience with REST API testing using tools like Postman, RestAssured, or SoapUI. 8. Database Validation: Competent in writing and executing SQL queries for data validation and backend testing. 9. Cross-Browser Testing: Skilled in performing cross-browser testing using tools like BrowserStack or Sauce Labs. 10. Agile Methodologies: Adept at working in Agile/Scrum environments with continuous delivery and iterative development. 11. Analytical & Communication Skills: Strong attention to detail, problem-solving abilities, and effective collaboration with cross-functional teams. 12.Maintain test documentation and contribute to test strategy improvements. Good to Have: - 1. Experience using Katalon Studio for test automation. Requirements: 1. 3+years of experience in automation testing using Selenium. 2. Proficient in Java/Python/C# and automation frameworks. 3. Familiar with tools like Maven, Git, Jenkins, JIRA, cucumber 4. Knowledge of Agile methodologies and software QA best practices. 5. Experience with SQL and API testing is a plus 6. Experience in performance testing tools like JMeter.
Posted 1 month ago
4 - 7 years
12 - 22 Lacs
Pune
Hybrid
So, what’s the role all about? The Senior Automation Engineer develops tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) Test design and test Strategy for NICE CXone products and features test automation, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. How will you make an impact? Serves as the senior QA professional in the R&D group Committed to the quality of the released content Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them Take an active role in-process inspection and improvement Actively track the team’s tasks, analyze the testing needs and define QA activities and ownership Plan, define and execute tests as part of the team’s QA related activities Continuously analyze and challenge existing testing coverage (manual and automatic tests) Monitor the test and production environments Write and maintain E2E automated tests Have you got what it takes? At least 4- 7years of experience in QA/Automation positions The wide perspective of complex product solutions (business, technical, architecture) Experience in test design and execution for complex systems (manual and automatic). Deep understanding of QA methodologies Comprehensive experience working in an Agile development process Hands-on experience in Playwright, Java/JS or other OO language . Experience with writing SQL queries Fluent in English Team player What’s in it for you? Experience with AWS Experience with SDLC of SaaS products Hands-on experience with automated testing tools both for UI and APIs testing Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7328 Reporting into: Tech Manager Role Type: Individual Contributor
Posted 1 month ago
4 - 9 years
6 - 10 Lacs
Mumbai
Work from Office
? Do 1. Instrumental in understanding the software requirements and design of the product Analyze and understand the current technology architecture, system interdependencies and application stacks Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals
Posted 1 month ago
1 - 4 years
7 - 11 Lacs
Bengaluru
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to perform manual and automated tests to ensure that product created is as per client expectations and quality standards. ? Do Perform testing of product software as per the given requirements and specifications Develop complete understanding of product functionality and requirements Collaborate with development team and test leads to understand the products inputs shared by clients Involve in creating a product-wide Test plan and get it reviewed by product and development team Develop and execute test cases/Scenarios to test the accuracy and stability of software applications Documents test results as per the standards Understand the tools used for test reporting, test management, test automation, etc. Log the defects properly and ensure that the testing is done as per the test plans Responsible for Installation Testing, System Testing, Performance Testing and UAT Testing Ensure that all defects are resolved and signed off in the defined timelines Support risk mitigation plans if in case any delays are foreseen Monitor the test progress and check if there might be any delays in achieving the schedule Present the timely testing status to the concerned stakeholders & managers ? Deliver No.Performance ParameterMeasure1.Client SatisfactionCSAT, quality of product delivered as per customers satisfaction, Defects addressed post sign off production, Timely execution of test plans, Release of Product as per timelines2.Quality AssuranceProduct delivered meets the quality standards, QA Testing ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
2 - 6 years
10 - 14 Lacs
Hyderabad, Secunderabad
Work from Office
Digital Solutions Consultant I - HYD014E Company Worley Primary Location IND-AP-Hyderabad Job Digital Solutions Schedule Full-time Employment Type Agency Contractor Job Level Experienced Job Posting Apr 1, 2025 Unposting Date May 31, 2025 Reporting Manager Title Senior Manager, Applications We deliver the worlds most complex projects. Work as part of a collaborative and inclusive team. Enjoy a varied & challenging role. Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. Right now, were bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. The Role As a Digital Solutions Consultant with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc As a Solution Architect Consultant, you must have completed 2/3 implementation. Sound understanding of product functionality. Understanding of integration between Taleo & Eightfold. Understanding of integration b/w Eightfold & other satellite application. Capable to take call on solution from architecture perspective. Should participate in the design and other project related discussion. About You To be considered for this role it is envisaged you will possess the following attributes Extensive ExperienceProven track record in enterprise solution architecture, with a focus on designing and implementing large-scale, AI-driven solutions within the HR domain. Technical ProficiencyDeep understanding of AI technologies, cloud platforms, and enterprise system integration, with the ability to apply this knowledge to solve complex client challenges. Strategic VisionAbility to align technological solutions with business objectives, guiding clients through digital transformation initiatives to achieve measurable outcomes. Exceptional CommunicationStrong verbal and written communication skills, with the capability to articulate complex technical concepts to non-technical stakeholders and foster collaborative relationships. A bachelor's degree in computer science, information technology, or a related field is typically required. Advanced degrees or relevant certifications in enterprise architecture or AI technologies are highly desirable. Moving forward together We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. Were building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change. Worley takes personal data protection seriously and respects EU and local data protection laws. You can read our full Recruitment Privacy Notice Here. Please noteIf you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Worley.
Posted 1 month ago
8 - 10 years
5 - 9 Lacs
Bengaluru
Work from Office
About The Role ? ? ? ? Mandatory Skills: Selenium. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 8 years
9 - 14 Lacs
Bengaluru
Work from Office
About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 8 years
9 - 14 Lacs
Pune
Work from Office
About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
3 - 5 years
2 - 6 Lacs
Chennai
Work from Office
About The Role Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ? Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ? NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ? Mandatory Skills: Health and Welfare (HW) Tech. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 8 years
9 - 14 Lacs
Hyderabad
Work from Office
About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Cypress. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 8 years
9 - 14 Lacs
Chennai
Work from Office
About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
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Selenium Webdriver is a popular automation testing tool used by many companies in India. Job seekers in this field have a good opportunity to find rewarding careers in various industries. Let's explore the Selenium Webdriver job market in India in more detail.
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