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0.0 - 8.0 years

0 Lacs

Tamil Nadu

On-site

Aditya Birla Money Limited Senior Manager - Information Security Location: Chennai-HO-Guindy IE, Tamil Nadu Security Tool Implementation and Monitoring alerts – DLP, EDR, SIEM, MFA, VMDR, WAF, PAM, Micro-segmentation etc. (Experience is preferred in above security tools) Information Security Incident Monitoring and Response. (Experience is preferred) ISO 27001: 2022 Standard - implementation and adoption Implement and ensure compliance of new SEBI directions and CERT In Regulations Digital Personal Data Protection Act and Framework: Data privacy control implementation and monitoring Business Continuity Management – Policy, Procedure, Track the implementation, Testing and Reporting Cyber Third-Party Risk Management Framework Implementation and Audit Support in Information Security projects for at ABML level and manage specialized cyber security controls as directed by CISO Minimum Experience Level 5 - 8 years Job Qualifications Under Graduate

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0.0 years

0 Lacs

Mumbai, Maharashtra

On-site

Relocation Assistance Offered Within Country Job Number #167766 - Mumbai, Maharashtra, India Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. What is the purpose of this role? You will play the role of leading and driving transformation and excellence in Colgate Palmolive to be the best in class FMCG organization in the field of data analytics. Why is this exciting? FMCG industry has been going through an era of retail transformation where REs, customers, competitors, consumers and business models are evolving rapidly. These changes are fuelled by increased digitization, rise of omni-channel, changing consumer preferences and increased use of data to drive growth. As the Head of Data and Analytics, you will have the opportunity to shape the organization's data-driven culture, foster a data-driven mindset, and identify new opportunities for leveraging technology and data to gain a competitive advantage in the market. In this role, you will be responsible for leveraging data-driven insights and advanced analytics to make informed business decisions, optimize operations, and drive strategic growth. What would be the responsibilities for this role? Thought partnership Establish and execute a comprehensive data analytics and business intelligence strategy, ensuring that Colgate Palmolive remains at the forefront of data-driven decision-making in the FMCG industry. Design an agile roadmap of initiatives in conjunction with functions to achieve organizational goals towards digitalization of processes and data led decision making. Drive the change story within the larger organization Product Delivery Through effective leadership and collaboration with cross-functional teams, drive the development and implementation of innovative data analytics solutions, predictive models, and reporting frameworks to support business objectives and enhance performance across various teams and functions Deliver high quality business value focused products like MMM (Market Mix Modelling - ATL and BTL), RGM (Revenue Growth Management), and Sales Suggested Order, Trade Spends optimisation etc. Setting up and management of data lake. Manage relationships with internal IT teams (GIT, GSSO) to ensure implementation and commercialization of tools and ideas Ensure all initiatives have clearly defined operational and financial metrics to measure success Expand Knowledge and Innovation Demonstrate benefits of using Analytics to drive measurable value for customers and employees and how this operating model can be translated to other parts of the business Keep track of the key developments in the data, tech and analytics space to continually identify new ideas, tools, trends that could provide opportunities for the organization Continually expanding knowledge and learning throughout the organization and leading CP India towards becoming a stronger digital and analytics powered organization People Lead a team of Data Analysts and Data Scientists to help deliver on the mandate Cascade overall functional goals for team, set up objective goals and conduct periodic performance reviews Communicate regularly with team members to provide organizational/functional updates, resolve conflicts and drive engagement and motivation Guide team members and help them develop their skills and abilities, and help them grow professionally by providing opportunities for growth and fulfilling career path Attract & retain top talent What does the ideal candidate profile look like? Ability to act as a bridge between business functions and the analytics team, effectively communicating and aligning business objectives with data driven decision making capabilities An expert storyteller with 8+ years of mixed experience in Data and Analytics (sales, marketing or business). Strong technical skills with robust understanding of GCP, neural networks, forecasting, segmentation, regression etc Experience in a MNC having managed the complexity of a corporate role. Preference for FMCG experience Deep experience in leading critical projects and building high performing teams in an agile environment Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. #LI-Hybrid

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0 years

0 Lacs

Faridabad, Haryana, India

On-site

Job Summary: We are seeking a proactive and analytical CRM Manager to lead and optimize our customer relationship strategies. The ideal candidate will manage CRM platforms, analyze customer data, and execute campaigns to improve customer retention, engagement, and lifetime value. Key Responsibilities: Develop and implement CRM strategies to enhance customer experience and loyalty Manage CRM software and tools for effective customer segmentation and targeting Monitor campaign performance and customer behavior to improve retention Coordinate with sales, marketing, and support teams for seamless customer journey Maintain customer data accuracy and ensure compliance with data privacy laws Key Skills: Strong knowledge of CRM tools (e.g., Salesforce, Zoho, HubSpot) Excellent analytical and communication skills Experience in customer segmentation, lifecycle marketing, and retention strategies Ability to work cross-functionally and manage multiple campaigns

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4.0 years

0 Lacs

Haryana, India

On-site

What do we do? The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience. The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems. Role Description The role will be Business Analytics Analyst 2 (C10) in the TTS Analytics team The role will report to the AVP/VP leading the team The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders Experience: Bachelor’s Degree with 4+ years of experience in data analytics, or Master’s Degree with 2+ years of experience in data analytics Must have: Marketing analytics experience Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc. Predictive modeling using Machine Learning Good to have: Experience in financial services Digital Marketing and/or Digital Experience domain knowledge Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining Skills: Analytical Skills: Proficient in formulating analytical methodology, identifying trends and patterns with data Has the ability to work hands-on to retrieve and manipulate data from big data environments Tools and Platforms: Proficient in Python/R, SQL Experience in PySpark, Hive and Scala Proficient in MS Excel, PowerPoint Good to have: Experience with Tableau Soft Skills: Strong analytical and problem-solving skills Excellent communication and interpersonal skills Be organized, detail oriented, and adaptive to matrix work environment ------------------------------------------------------ Job Family Group: Decision Management ------------------------------------------------------ Job Family: Business Analysis ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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5.0 - 8.0 years

0 Lacs

Haryana, India

On-site

What do we do? The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience. The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems. Role Description The role will be Business Analytics Analyst (C11) in the TTS Analytics team The role will report to the AVP/VP leading the team The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders Qualifications Experience: Bachelor’s or Master’s Degree with 5-8 years of experience in data analytics Must have: Marketing analytics experience Experience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc. Predictive modeling using Machine Learning Good to have: Experience in financial services Experience working with data from different sources and of different complexity Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining Skills: Analytical Skills: Strong logical reasoning and problem solving ability Proficient in converting business problems into analytical tasks, and analytical findings into business insights Proficient in formulating analytical methodology, identifying trends and patterns with data Has the ability to work hands-on to retrieve and manipulate data from big data environments Tools and Platforms: Proficient in Python/R, SQL Experience in PySpark, Hive and Scala Proficient in MS Excel, PowerPoint Good to have: Experience with Tableau Soft Skills: Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form Should have excellent communication and inter-personal skills Strong process/project management skills Ability to coach and mentor juniors Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc. ------------------------------------------------------ Job Family Group: Decision Management ------------------------------------------------------ Job Family: Business Analysis ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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5.0 - 8.0 years

0 Lacs

Haryana, India

On-site

What do we do? The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience. The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems. Role Description The role will be Business Analytics Analyst (C11) in the TTS Analytics team The role will report to the AVP/VP leading the team The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders Qualifications Experience: Bachelor’s or Master’s Degree with 5-8 years of experience in data analytics Must have: Marketing analytics experience Experience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc. Predictive modeling using Machine Learning Good to have: Experience in financial services Experience working with data from different sources and of different complexity Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining Skills: Analytical Skills: Strong logical reasoning and problem solving ability Proficient in converting business problems into analytical tasks, and analytical findings into business insights Proficient in formulating analytical methodology, identifying trends and patterns with data Has the ability to work hands-on to retrieve and manipulate data from big data environments Tools and Platforms: Proficient in Python/R, SQL Experience in PySpark, Hive and Scala Proficient in MS Excel, PowerPoint Good to have: Experience with Tableau Soft Skills: Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form Should have excellent communication and inter-personal skills Strong process/project management skills Ability to coach and mentor juniors Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc. ------------------------------------------------------ Job Family Group: Decision Management ------------------------------------------------------ Job Family: Business Analysis ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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4.0 years

0 Lacs

Haryana, India

On-site

What do we do? The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience. The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems. Role Description The role will be Data/Information Mgt Analyst 2 (C10) in the TTS Analytics team The role will report to the AVP/VP leading the team The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business The work involves setting up and optimizing data pipelines using big data technologies such as PySpark, Scala, and Hive. The role will also include working with SQL and NoSQL databases (e.g., MongoDB) to manage and retrieve data effectively. The role requires designing and deploying interactive Tableau dashboards to visualize data insights and provide stakeholders with actionable information using features such as Tableau Prep Flows, Level of Detail (LOD) Expressions, Table Calculations etc. This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to enable data driven insights to business and functional stakeholders Experience: Bachelor’s Degree with 4+ years of experience in data analytics, or Master’s Degree with 2+ years of experience in data analytics Must have: Marketing analytics experience Proficiency in designing and deploying Tableau dashboards Strong experience in data engineering and building data pipelines Experience with big data technologies such as PySpark, Scala, and Hive Proficiency in SQL and experience with various database systems (e.g., MongoDB) Good to have: Experience in financial services Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc. Skills: Analytical Skills: Strong analytical and problem-solving skills related to data manipulation and pipeline optimization Has the ability to work hands-on to retrieve and manipulate data from big data environments Ability to design efficient data models and schemas Tools and Platforms: Proficient in Python/R, SQL Experience in PySpark, Hive, and Scala Strong knowledge of SQL and NoSQL databases such as MongoDB etc. Proficiency with Tableau (designing and deploying advanced, interactive dashboards) Proficient in MS Office Tools such Excel and PowerPoint Soft Skills: Strong analytical and problem-solving skills Excellent communication and interpersonal skills Be organized, detail oriented, and adaptive to matrix work environment ------------------------------------------------------ Job Family Group: Decision Management ------------------------------------------------------ Job Family: Data/Information Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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2.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

The Business Analytics Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. Responsibilities: Gathers operational data from various cross functional stakeholders to examine past business performance Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc. Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2+ years of relevant experience (for Masters); 4+ years of relevant experience (Bachelors) Good communication skills (both verbal and written) and ability to work with cross-functional partners and team members Education: Bachelors/University degree or equivalent experience Masters (preferred) in Engineering, Technology, Statistics, Economics or similar quantitative disciplines This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Decision Management ------------------------------------------------------ Job Family: Business Analysis ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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0 years

0 Lacs

Gurgaon, Haryana, India

On-site

The role of Anti Money Laundering (AML) Scenario Development & Enhancement (SDE) Statistician is part of Strategic Business Solutions group of AIM, based in Bangalore and reporting into the AVP/VP leading the team. The scope of work includes all aspects of analysis performed by the team within different projects: Threshold Tuning, Segmentation and data modeling/validation efforts depending on current needs and project plans. A primary area of focus for this position will be working on threshold tuning for Optimization, developing Logistic Regression Model to predict customer behaviour,identifying anomalies in transaction and Customer behaviour,Outlier detection,ATL threshold tuning, Segment customers into homogenous groups using clustering,Logistic Regression Model performance Review etc. while maintaining the flexibility to switch amongst work streams based on business needs. The SDE statistician will follow the globally consistent methodology, but is expected to have a high level of initiative and creativity and suggest enhancements to the current methodologies. The role requires working closely with business partners based in other geographies that Citi operates in (e.g., U.S., APAC, and EMEA). Requirements include a background in analysis using data bases, warehouses, data processing; experience with statistics and data mining. Experience and knowledge in banking and finance especially in the AML area will be a plus. In addition, the ability to read and create formal documentation is highly desirable. Responsibilities: A primary area of focus for this position will be working on threshold tuning for Optimization, developing Logistic Regression Model to predict customer behaviour,identifying anomalies in transaction and Customer behaviour,Outlier detection,ATL threshold tuning, Segment customers into homogenous groups using clustering,Logistic Regression Model performance Review etc. while maintaining the flexibility to switch amongst work streams based on business needs. Apply quantitative and qualitative data analysis methods; prepare statistical and non-statistical data exploration and advanced statistical analysis to support the threshold tuning or segmentation work streams. Validate data, identify data quality issues (if any), and work with Technology to address them. Analyze and interpret data reports, draw conclusions and make recommendations answering specific business needs. Automate data extraction and data preprocessing tasks. Perform ad hoc data analyses. Design and maintain complex data manipulation processes. Provide consistent documentation and presentations. Develop new transaction monitoring scenarios based on emerging Financial Crime Risk Document solutions and present results in a simple comprehensive way to non-technical audience, as well as write more formal documentation using statistical vocabulary. Generate new ideas, concepts and models to improve methods of obtaining and evaluating quantitative and qualitative data. Identify relationships and trends in data, as well as any factors that could affect the results of research. Question and validate assumptions. Escalate identified risks and sensitive areas in terms of methodology and processes. Qualifications: 4-6 Yrs. Experience in Analytics Industry Previous experience with financial services companies (retail banking, small business banking, commercial, institutional, private banking) Experience in threshold tuning for Optimization, developing Logistic Regression Model to predict customer behaviour,identifying anomalies in transaction and Customer behaviour,Outlier detection,ATL threshold tuning, Segment customers into homogenous groups using clustering,Logistic Regression Model performance Review etc. while maintaining the flexibility to switch amongst work streams based on business needs Good Knowledge in SAS,SQL,Hive.Knowledge in Python is preferred but not mandatory Strong statistics and data analytics academic background and knowledge of quantitative methods Highly-skilled and good knowledge of MS Excel .VBA experience is a plus Experience in reporting the results of analysis in clear written form, and in presenting the findings during meetings and conference calls Education: Masters in a numerate subject such as Mathematics, Operational Research, Business Administration, Economics etc. from Premier Institute or a track record of performance that demonstrates this ability. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Decision Management ------------------------------------------------------ Job Family: Specialized Analytics (Data Science/Computational Statistics) ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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2.0 years

0 Lacs

Pune, Maharashtra, India

On-site

This is an Analyst role in the Analytics & Information Management (AIM) organization within Citi. This is in a team which provides analytical insights to the Markets business for institutional clients (corporates, financial institutions, government entities etc.). The Business Analytics Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. Responsibilities: Gathers operational data from various cross functional stakeholders to examine past business performance Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc. Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Masters degree with 2+ years of relevant experience, or Bachelors degree with 4+ years of relevant experience Good communication skills (both verbal and written) and ability to work with cross-functional partners and team members Education: Masters (preferred) in Engineering, Technology, Statistics, Economics or similar quantitative disciplines This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Decision Management ------------------------------------------------------ Job Family: Business Analysis ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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5.0 - 9.0 years

0 Lacs

delhi

On-site

As a Neuromarketing Specialist at our company, you will be responsible for analyzing customer subconscious perceptions related to wellness, nutrition, and health products. Your role involves identifying emotional and psychological triggers that influence purchasing decisions. Using techniques such as eye tracking, facial coding, and biometrics, you will conduct neuromarketing experiments to evaluate various aspects like ad creatives, packaging, websites, and social media content. Your keen insights will help in identifying attention-capturing elements, emotional engagement factors, and trust-building components. Based on neural responses, you will recommend improvements to product labels, color schemes, typography, and layouts to enhance visual appeal and recall. Collaborating with creative and content teams, you will develop emotionally resonant ads and messaging that resonate with consumers at a subconscious level. Furthermore, you will utilize neuroscience data to guide storytelling elements such as music, visuals, and pacing, ensuring that tone, empathy, and timing significantly impact subconscious buyer decisions. By segmenting buyers based on mindset, motivation, and cognitive patterns using neuro-psychographic data, you will tailor offers, content, and communication strategies accordingly. Tracking metrics like attention, emotion, memory recall, and sales uplift post neuromarketing interventions will be crucial. Presenting your findings to leadership through actionable reports and dashboards, you will also coordinate with consultants, labs, or vendors for advanced studies while maintaining scientific integrity, reliability, and business relevance in all neuromarketing practices. Ethically applying brain-based strategies with transparency and consent, your focus will always be on prioritizing trust, well-being, and long-term value creation in all marketing initiatives. Join us at Velozity Global Solutions, where our vision is to transform innovative ideas into reality with tech expertise, delivering industry-led mobility solutions with quality, satisfaction, and transparency. Be part of our journey towards empowering clients and businesses with cutting-edge technologies and creating new possibilities for the future.,

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6.0 - 10.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Job Description The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role And Responsibilities Set up user journey dashboards across customer touchpoints (web and mobile app) in Adobe analytics, GA4 and Amplitude and identify pain points, familiarity with auditing tags using Omibug, GA debugger and other relevant tools. Understanding and familiarity with cross-device analyses using combined reporting suites, virtual report suite and familiarity with people metric and data warehouse. Building complex segments in analytics tools by going through online user journeys, self-serving tag audit to build segments. Analysis of customer journey and recommend personalization tests on digital properties by using Adobe analytics, GA4, Amplitude or any equivalent tool, walk through of analysis outcome and come up with ideas to optimize digital user experience. Website and mobile app Optimization consulting for client accounts across industries (customer journey analyses and personalization). Familiarity with website measurement strategy, identifying key KPIs and define goals, integrating online and offline data and segmentation strategies. Connect with clients for business requirements, walk through analysis outcome and come up with ideas for optimization of the digital properties. Build analytical reports and dashboards using visualization tools like LookerStudio or PowerBI. Technical And Functional Skills Bachelor’s Degree with overall experience of 6-10 years in digital analytics and optimization (Adobe Analytics, GA4, Appsflyer and Amplitude). Specialism – Adobe Analytics or GA4 and App analytics tools like Amplitude, Appsflyer, Visualization tools Expert- LookerStudio or PowerBI Certification in Adobe Analytics Business practitioner preferred. Ability to drive business inference from quantitative and qualitative datasets. Ability to collaborate with stakeholders across the globe. Strong communication, creative and innovation skills to help develop offerings to meet market needs. About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About The Team eClerx or its affiliate partners do not solicit fees or payments and does not ask for confidential financial information from applicants for job offers. Safety of personal assets is every individual’s responsibility. All candidates are requested to stay alert and be aware of fraudulent/unethical hiring practices, and take effective measures to safeguard their personal information. eClerx is not liable for any payments made by applicants in response to fraudulent job offers. If you are suspicious of any unethical job-related activity or communication related to eClerx, please report it on this link. https://careers.eclerx.com/Static/RecruitmentFraudAlert

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7.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Job Description PRIMARY SKILLSET – Adobe launch/AEP WEB SDK, Adobe Analytics & Project Management (Must Have) Experience Level – 7 – 10 + Yrs. Roles And Responsibilities Collaborate with stakeholders to gather digital analytics requirements and translate them into actionable tracking strategies. Implement and configure Adobe Analytics using Adobe Launch (Client-Side and Web SDK) and set up data layers. Set up and manage custom eVars, props, events, classifications, and Analysis Workspace dashboards. Perform end-to-end QA and validation of tags to ensure accurate tracking and data integrity. Build interactive and insightful dashboards in Adobe Analytics Workspace to visualize performance and user behavior. Translate data into clear, actionable insights and business recommendations that inform digital marketing, product strategy, and UX decisions. Define KPIs and measurement strategies aligned with business goals and customer journeys. Present data-driven stories to business and leadership teams, using visuals and narratives to influence strategic decisions. Troubleshoot and resolve issues with implementation, reporting, and data discrepancies. Implement and manage third-party pixels and marketing tags (e.g., Meta, Google, LinkedIn) through Adobe Launch. Monitor site performance and user interaction patterns to uncover optimization opportunities and A/B test hypotheses. Stay current with Adobe product releases, digital analytics trends, and industry best practices. Technical And Functional Skills Bachelor's degree with 6–7 years of hands-on experience in Adobe Analytics and Adobe Launch implementation. Strong proficiency in Adobe Analytics Workspace – report building, segmentation, calculated metrics, and data storytelling. Expertise in configuring Adobe Launch rules, events, extensions, and deploying custom tracking codes. Strong understanding of JavaScript, HTML, CSS, and web development debugging tools (e.g., Charles, Adobe Debugger). Experience with data layer architecture, solution design documents, and tag documentation. Deep understanding of digital KPIs, conversion funnels, attribution models, and behavior analysis. Proven ability to analyse large datasets, detect trends, uncover root causes, and propose actionable recommendations. Excellent communication and storytelling skills to convey insights and influence decision-makers. Experience with A/B testing tools (e.g., Adobe Target, Optimizely) and interpreting test results is a plus. Exposure to Customer Journey Analytics (CJA), Real-Time CDP, or cross-channel segmentation is a bonus.

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0 years

0 Lacs

Pune, Maharashtra, India

On-site

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your Role And Responsibilities Configure and set up marketing campaigns in various platforms, ensuring accurate implementation. Collaborate with marketing teams to understand campaign objectives, requirements, and target audiences. Utilize marketing automation tools to set up and deploy email campaigns, landing pages, and workflows. Implement tracking parameters for campaign performance measurement and analysis. Conduct quality assurance checks to ensure accurate campaign execution and troubleshoot issues. Collaborate with cross-functional teams to integrate campaign setups with CRM and analytics systems. Monitor and optimize campaign setup processes for efficiency and effectiveness. Stay updated on platform updates and best practices for campaign setup. Provide support and training to marketing teams on campaign setup tools and processes. Preferred Education Master's Degree Required Technical And Professional Expertise Proficiency in marketing automation platforms (e.g., Marketo, HubSpot, Salesforce Marketing Cloud). Strong understanding of marketing campaign setup processes and best practices. Ability to configure and deploy email campaigns, landing pages, and marketing workflows. Experience with CRM systems and their integration with marketing platforms. Detail-oriented with excellent organizational and time management skills. Familiarity with tracking and analytics tools to measure campaign performance. Effective communication and collaboration skills with marketing teams. Problem-solving skills for identifying and resolving setup issues. Understanding of segmentation and targeting strategies in campaign setup. Preferred Technical And Professional Experience Certification in relevant marketing automation platforms. Knowledge of HTML/CSS for basic troubleshooting and customization. Experience with A/B testing methodologies in campaign setup. Familiarity with API integrations for data exchange between marketing tools. Exposure to advanced campaign setup features, such as personalization and dynamic content. Understanding of compliance and regulatory considerations in marketing. Continuous learning and staying updated on industry trends in marketing technology. Experience with project management tools for coordination and tracking.

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0.0 - 31.0 years

1 - 1 Lacs

Mohali

On-site

Job Summary: We are seeking a detail-oriented and analytical Market Research Analyst to join our team. The ideal candidate will be responsible for collecting and interpreting data about consumers, competitors, and the marketplace. You will help the company understand market trends, customer behavior, and opportunities to improve products, services, and business strategies. Key Responsibilities: Conduct primary and secondary research to gather data on target markets, customers, competitors, and industry trends. Design and execute surveys, focus groups, interviews, and data collection strategies. Analyze qualitative and quantitative data using statistical tools and software (e.g., Excel, SPSS, Tableau). Interpret data to identify patterns, insights, and actionable recommendations. Prepare clear and compelling reports, presentations, and dashboards for internal teams and stakeholders. Monitor and forecast marketing and sales trends. Support product development, pricing strategies, and market entry decisions with data-driven insights. Stay current on industry news, innovations, and best practices in market research. Required Skills & Qualifications: Bachelor’s degree in Marketing, Business, Economics, Statistics, or a related field. Proven experience in market research or data analysis (1–3 years preferred). Strong analytical skills and attention to detail. Proficiency in data analysis tools and visualization platforms (e.g., Excel, Power BI, Google Analytics, etc.). Excellent written and verbal communication skills. Ability to manage multiple projects and meet deadlines. Knowledge of statistical tools (SPSS, R, SAS) is a plus. Preferred Qualifications: Master’s degree in a related field. Experience in specific industries (e.g., FMCG, Tech, Healthcare) depending on the role. Familiarity with CRM systems and customer segmentation models.

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30.0 years

0 Lacs

Rajkot, Gujarat, India

Remote

ABOUT PER SCHOLAS: For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube. Job Title: Chief Marketing Officer (CMO) Location: Hybrid (New York City preferred) Reports to: President About Per Scholas Per Scholas is a national nonprofit advancing economic equity through rigorous training for tech careers and connecting skilled talent to leading businesses. For over 30 years, we have provided tuition-free training to individuals often excluded from access to high-growth careers, helping them launch thriving careers and transforming communities. We work in over 20 U.S. cities with a growing national remote training model. Position Overview The Chief Marketing Officer (CMO) is a key member of Per Scholas’ national leadership team, responsible for shaping and executing a comprehensive marketing, communications, and brand strategy that supports organizational growth, employer partnerships, learner engagement, and philanthropic investment. This leader will elevate Per Scholas’ national profile, grow brand visibility, and drive measurable results in support of our mission. The CMO will oversee a cross-functional team that manages digital marketing, content strategy, media relations, brand integrity, executive visibility, internal communications and national and local marketing campaigns. The CMO will be a strategic advisor to the CEO and a collaborative partner across Development, Admissions, Program, and Innovation teams. Key Responsibilities Brand Leadership & Strategy Develop and steward a bold, cohesive brand strategy that reflects Per Scholas' mission and future vision. Boost brand recognition and messaging to support scaling efforts and deepen emotional connection with target audiences. Ensure brand consistency across all platforms, materials, and stakeholder experiences at the national and local market levels. Marketing & Campaign Strategy Design and implement national and local marketing strategies to drive learner recruitment, employer engagement, and donor investment. Oversee targeted, data-driven campaigns across digital (email, display, SEO, video), social, print, experiential channels and earned media/ PR. Use analytics to refine and optimize marketing efforts, ensuring high ROI and alignment with organizational goals. Executive & Institutional Communications Serve as a key thought partner to the CEO and President on executive communications and institutional positioning. Oversee press strategy and proactive media relations to increase visibility and thought leadership. Lead crisis communications and support change management messaging as needed. Partner closely with our People and Inclusion & Culture teams on internal communication strategies to drive employee engagement and organizational culture. Team Leadership & Collaboration Build, manage, and mentor a diverse, high-performing remote/hybrid team across brand, content, communications, digital marketing and marketing operations. Create a team culture of accountability, ensuring all team members have the tools, professional development and resources to produce high quality deliverables that support Per Scholas’ brand and organizational goals. Partner with Development, Program and Enterprise Talent Solutions teams to align messaging and campaigns with business goals. Serve as a visible organizational leader actively championing psychological safety, wellness, equity, and collaboration. Qualifications 15+ years of progressive experience in marketing, communications, or brand strategy, with at least 5 years in a senior leadership role. Experience successfully building brands of mission-driven organizations, making significant improvements in visibility, revenue and culture. Deep understanding of corporate social responsibility, brand partnership, philanthropy and/or workforce development. Demonstrated success leading national brand campaigns and measurable marketing initiatives. Deep understanding of digital marketing, social media strategy, and audience segmentation. Exceptional storytelling, writing, and public speaking skills. Strong management experience, with a track record of building inclusive teams and mentoring talent. Ability to thrive in a dynamic, fast-paced, and mission-driven environment. Preferred Attributes Passion for economic mobility and education. Data-driven decision-maker with creative instincts and a growth mindset. Comfortable navigating ambiguity and building infrastructure for scale. Collaborative leader who listens well and communicates with humility and clarity. Compensation And Benefits Per Scholas offers a competitive compensation package aligned with the responsibilities and scope of the role, including health, dental, vision, retirement match, generous PTO, and professional development opportunities. To Apply Please submit your resume and a cover letter detailing your interest in the role and how your experience aligns with Per Scholas’ mission and goals. QUESTIONS? If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application! Equal Employment Opportunity We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. PII Policies Non-Discrimination Policy

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6.0 - 10.0 years

0 Lacs

hyderabad, telangana

On-site

The Integrated Marketing Automation Strategist plays a critical role in designing data-driven, cross-channel customer experiences that align with brand objectives and customer needs. This role bridges marketing strategy, experience planning, and technical execution, translating strategic inputs into actionable, automated use cases across paid, owned, and earned channels. Working closely with brand teams, analytics, and platform experts, this strategist ensures seamless journey design, personalization, and optimization leveraging the full capabilities of Salesforce Marketing Cloud and related technologies. Location: Mexico City The Integrated Marketing Automation Strategist plays a critical role in designing data-driven, cross-channel customer experiences that align with US brand objectives and customer needs. This role bridges US marketing strategy, experience planning, and technical execution, translating strategic inputs into actionable, automated use cases across paid, owned, and earned channels. Working closely with brand teams, analytics, and platform experts, this strategist ensures seamless journey design, personalization, and optimization leveraging the full capabilities of Salesforce Marketing Cloud and related technologies. Key Responsibilities - Translate Marketing Strategy & CXP&O inputs into marketing automation use cases (e.g. Single / cross / multi-channel journeys, personalization) to align the outputs with business goals - Design cross-channel journeys using segmentation, triggers, personalization, and the Journey Builder icons - Collaborate with Analytics and Insights Lead on audience selection and behavioral triggers - Working with brands to develop business rules behind use cases and translate into technical requirements - Facilitate the handover and subsequent documentation of logic and requirements to the Platform Experts - Communicate and provide guidance on Marketing Cloud capabilities - Work with brands towards journey optimization for feasibility & best practices - Share thought leadership on journey design and optimization Essential Requirements - 5-8 years in marketing automation, experience design, or digital marketing - Proficient in journey mapping, utilization of SFMC's Journey Builder - Design and develop use cases for paid and earned channels - Familiar with Salesforce Marketing Cloud and automation tools - Strong understanding of data signals, segmentation, and personalization - Experience writing briefs and functional documentation - Knowledge of omnichannel and trigger-based engagement strategies - Experience working with foreign markets, preferred US - Advanced professional English proficiency - 2 or more certifications like Marketing Cloud Consultant, Marketing Cloud Email Specialist, Marketing Cloud Administrator, Data Cloud Consultant, Strategy Designer Certification Collaboration & Soft Skills - Strategic thinker balancing creativity with feasibility - Clear communicator and detail-oriented planner - Highly collaborative with cross-functional teams - Passionate about customer experience and marketing innovation Commitment to Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting, and inspiring each other. Combining to achieve breakthroughs that change patients" lives. Ready to create a brighter future together https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards,

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0 years

0 Lacs

Kumardungi, Jharkhand, India

On-site

Geo expansion analytics Design/Ideation of business expansion strategy leveraging data science driven models for new and existing verticals across national/local levels and refer for approvals / signoff from NHOD and finance. Plan & design communication plan for all the campaigns. Geographical and Vertical wise categorization of Locations and pin codes mapped against each of these locations using machine learning techniques. IIB health data analysis to identify BAGIC low penetrated locations where competitors are doing profitable and good business – opportunity identification Health Claims Optimization Identify claims benchmarking opportunities leveraging entity and claims level savings through data science Plan frequency of reports, consumer of reports & formats of report. Review the reports for veracity randomly & suggest corrections for deviations. Comprehend customize report requirement by stakeholders (NHOD, zonal heads, vertical heads). Align team members to understand the requirement & review the reports / dashboards before it gets published with targeted stakeholder. Customer Segmentation Identify business requirements to leverage multiple sources of data to classify customer base into logical segments. Handle data discrepancies, outlier analysis, intra-extrapolation keeping business understanding in parallel. Use multiple data analytics and ML techniques to create one or more segmentation models using identified features, understand their customer persona and synchronize the finding with multiple business teams. Design targeted business use cases to cater to different online/offline channels as well as monitor the percentage improvement and growth, as measurement of model efficiency. Customer loyalty Analytics Leveraging customer loyalty buckets to identify potential business applications and work closely with multiple channels to discuss opportunity sizing for multiple campaigns. Analysis of CLI buckets with respect to varying customer KPIs to determine correlations, such as claim ratios, renewal ratios, purchase propensity etc. AOP / Budgeting & Shareholder Review Presentation Provide data support to NHOD for Budgeting / share holder reviews. Assist NHOD in analyzing data points to be incorporated in AOP/Budgeting & share holder review presentations. Data Science Support Model development and data science support to support additional business opportunities.

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1.0 - 2.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right place! Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com. As a CX Operations Provisioning Analyst you will play a key role in supporting the day-to-day operations of the Customer Experience team. You will play a critical role in ensuring customers are efficiently and accurately provisioned with the licenses and services they need. You will also support broader CX operations functions, helping to optimize systems, processes, and data to deliver exceptional customer experiences. This role is ideal for someone with a strong operational mindset, attention to detail, and a passion for improving customer journeys through data and process excellence. Key Responsibilities Manage the end-to-end provisioning of customer licenses, ensuring timely and accurate activation. Monitor license usage and proactively address overages or underutilization. Collaborate with Customer Success, Partner, Sales and Finance to ensure alignment on license entitlements and renewals. Maintain accurate records of license allocations and customer entitlements in internal systems. Maintain and optimize customer operations processes to support a seamless customer experience. Administer and analyze data in systems such as Salesforce and Gainsight to uncover trends and support customer success initiatives. Develop and deliver regular reporting and dashboards to key stakeholders. Support the configuration, troubleshooting, and documentation of CX tools and workflows. Assist in customer segmentation, journey mapping, and lifecycle tracking. Collaborate cross-functionally to improve operational efficiency and customer outcomes. Identify opportunities for process improvement and automation. Ensure data integrity across all CX platforms. Skills and Experience:- 1-2 years of experience in a Customer Experience, Customer Success, or Operations role, preferably within a SaaS or technology environment. Experience with license provisioning, entitlement management, or similar operational processes. Proficiency with CRM and customer success tools (e.g., Salesforce, Gainsight). Strong analytical skills and comfort working with data (Excel/Google Sheets). Detail-oriented with a process-driven mindset. Excellent communication and collaboration skills. Ability to manage multiple priorities in a fast-paced environment. Familiarity with reporting tools (e.g., Tableau, Power BI) is a plus. Exposure to process improvement methodologies (Lean, Six Sigma) is a plus. Salary:- 800,000 INR - 1,000,000 INR plus 10% bonus. As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can. We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

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0 years

0 Lacs

Baroda, Madhya Pradesh, India

On-site

Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.

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0 years

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Chandigarh, India

On-site

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Service Orientation Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership New Acquisition Banking Partners Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography

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0 years

0 Lacs

Mysore, Karnataka, India

On-site

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Service Orientation Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership New Acquisition Banking Partners Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography

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0 years

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Mysore, Karnataka, India

On-site

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Service Orientation Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership New Acquisition Banking Partners Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography

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0 years

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Patna, Bihar, India

On-site

Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.

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0 years

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Mumbai Metropolitan Region

On-site

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Service Orientation Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership New Acquisition Banking Partners Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography

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