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Star Union Dai-ichi Life Insurance Company Limited logo
Sr Team Member - Digital Initiatives Star Union Dai-ichi Life Insurance Company Limited

5.0 - 9.0 years

0 Lacs

navi mumbai, all india

On-site

As a Contact Center Manager, you will be responsible for overseeing the daily operations of internal and outsourced call centers. Your role will involve monitoring lead distribution, sales pitch, and call audits. You will design and implement training programs to enhance product knowledge and sales techniques among the team members. - Implement performance tracking mechanisms and drive key performance indicators (KPIs) such as APR, FTR, and conversions. - Ensure seamless customer engagement throughout the digital purchase journey. - Monitor service quality and compliance with IRDAI regulations, data privacy, and security norms. - Identify and implement process improvement opportunities to en...

Posted 4 days ago

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