Security Delivery Manager

Overview:

Key Responsibilities:

• Serve as the primary point of contact for the Security Support Operations across on prem and cloud.
• Own

  end-to-end service delivery across functional and technical streams, ensuring adherence to SLAs and KPIs.

• Lead cross-functional teams of

  M365, Azure Cloud, End point security, Certificate

  Management, Threat and Vulnerability management to deliver high-quality support and continuous improvements.
• Manage the full incident lifecyclemonitoring, prioritization, root cause analysis, and resolution—with proactive trend analysis.
• Govern the Change Request (CR) process: from scoping and estimation to approvals, implementation, and closure.
• Collaborate with cross functional teams on Security, access controls, and landscape optimization.
• Define and enforce SOPs, escalation processes, and communication protocols for critical and high-impact issues.
• Oversee L1, L2, and L3 support delivery with 24x7 coverage through effective coordination between onshore and offshore teams.
• Drive ITIL-based processes for incident, problem, change, and release management.
• Monitor service performance via KPIs, SLAs, and dashboards, and lead continuous service improvement initiatives.
• Conduct regular service review meetings with stakeholders and ensure high levels of client satisfaction.
• Manage the pipeline for change requests in line with governance protocols.
• Provide regular status updates and executive reporting.

Required Skills & Qualifications:

• 14+ years of IT experience with at least 6–8 years in Security Operations.
• Strong experience

  managing large-scale Security Operations,

  having good understanding of

  SOC compliance, AI Driven security automations and Compliance Governance

• Require very good understanding of

  Azure Security Center, Azure AD, Cloud App Security, Mimecast, McAfee, Symantec, M365

• Exposure to

  Gytpol and SafeBreach

  is added advantage
• Expert level knowledge on

  Microsoft 365 Security Suite (Defender, Sentinel, Purview)

• Experience with

  SIEM, SOAR, and EDR/XDR platforms.

• Should have experience overseeing vulnerability scans and coordinate remediation effort, Compliance audits and Certificate management
• Excellent communication, stakeholder engagement, and escalation management skills.
• Experience working in hybrid onshore-offshore delivery models.

Preferred Certifications:

• Microsoft Certified: Security Operations Analyst Associate (SC-200)
• Certified Ethical Hacker (CEH)
• GIAC Certified Incident Handler (GCIH)
• CompTIA Security+ / CySA+
• CISSP or equivalent (preferred)