1.0 - 5.0 years

6 - 7 Lacs

Noida

Work from Office

Responsibilities: Perform day to day ISOC operations in line with SOP Oversee the day to day S&S operations at site Respond to employee queries and resolve issues Respond to safety & security system alarms & panic alerts Investigations of incidents, policy violations, trespasses, impersonation, theft, damages and other security incidents relating to assets and personnel Respond to emergencies using all provided tools for communication Manage incident response as needed Tracking of female employee safety during night commute Monitoring of CCTV and C-cure Managing office key request Managing lost and found materials Provide medical attention when appropriate and as requested, i.e. First Aid / CPR Ensure quality /employee experience in ISOC services Prepare reports as required Required Skills: Graduate in any discipline 2+ years experience in similar role in a reputed company Knowledge of SOC operations Knowledge of Safety & Security Systems Orientation of safety & security operations Good knowledge of MS Office Ability to work in different shifts Communication and interpersonal skills Ability to adapt new technologies/change in technologies Physical fitness should be appropriate, as per BMI (Body Mass Index) Medical fitness is essential

Posted 1 month ago

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ISOC Supervisor Securitas

3.0 - 8.0 years

0 - 0 Lacs

Noida

Work from Office

Responsibilities: Lead ISOC operations effectively. Manages training of ISOC staff and new hires in the team. Reviewing Risk Analysis drafts, Risk Threat Monitoring Summaries, Incident Reports, Daily Summaries and Morning Updates. Alert prioritising and management. ISOC staff shift rostering. Ensure compliance with SLA, process adherence and process improvisation to achieve operational objectives. Revise and develop processes to strengthen the current Security Operations framework, review policies and highlight the challenges in managing SLAs. Coordination with GSOC on routine/critical operations. Creation of reports, dashboards, and metrics for SOC operations and presentation to Senior Management. Lead and manage the team for all customer service-related calls and either resolve them or refer issues to the appropriate level. Advise on any new requirements/changes/modifications of process. Lead critical investigations and conduct investigations with the help of CCTV and other systems logs. Required Qualifications, Skill Set and Experience: Graduate in any discipline preferably with technical aptitude 05 years in a similar role in a reputed company Knowledge of SOC operations, roles and responsibilities. Must have excellent Safety and Security orientation. Proficiency in Microsoft Office suite Good interpersonal skills and communication in English and Hindi. (Knowledge of local language is an added advantage) Ability to lead a small team. Effective report writing skills. Excellent organizational skills (Ability to analyse, evaluate and deal with complex situations) Honesty and integrity Must be able to work independently, as well as in a team. Medical fitness is essential.

Posted 2 months ago

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