Sectona PAM_Identity Security Associate

PAM- Sectona Requirement

The Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in first-hand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for you.

• Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products.

• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.

• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.

• Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.

• Collect information and document bugs with Engineering for product issues that are impacting customers.

• Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.

• Create process or troubleshooting documentation in the support knowledge base.

Additional Details

We need resource at client site working from client office in Thrissur.

Technical Support Engineer PAM

Product : Any PAM ( Sectona Mandatory)

Experience 2-5 years

Joining within 30 -45 days